AWS Cloud Operations Engineer – 24x7 Production Support

System One

Columbia (SC)

On-site

USD 75,000 - 95,000

Full time

2 days ago

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Job summary

System One is seeking an AWS Production Support Engineer to provide hands-on operational support for business-critical applications running in AWS within a large financial services environment, onsite in Columbia, SC.

The engineer will monitor application health, investigate alerts, troubleshoot AWS services, manage incidents in ServiceNow, and coordinate with development teams and subject-matter experts to restore service.

Qualifications

2+ years of hands-on AWS cloud operations and production support experience.
Proficient in navigating the AWS console and troubleshooting AWS services, apps, and infra.
Experience with CloudWatch, CloudTrail, log analysis, and incident triage.
Experience with ServiceNow for incident and ticket management.
Able to work independently when a knowledge article or documented procedure does not fully address an issue.
Strong communication, ownership, analytical thinking, and problem solving.
Willingness to support releases, resiliency activities, and 24x7 shifts.

Responsibilities

Provide production support for AWS-hosted enterprise applications.
Monitor applications and infrastructure with CloudWatch, AWS CloudTrail, Splunk, and related tools.
Investigate alerts via the AWS console, logs, and metrics to identify failure points and business impact.
Troubleshoot AWS services and SNS-related events.
Manage incidents, operational tickets, and support queues through ServiceNow.
Perform technical triage and coordinate resolution with application developers, cloud teams, and SMEs.
Escalate complex incidents with complete technical findings and supporting evidence.
Follow established knowledge articles while independently investigating issues without documented resolutions.
Support weekday deployments, application releases, and production change activities.
Participate in LTO 2/LTO 3 resiliency exercises and scheduled weekend LQS activities.
Identify vulnerabilities and operational risks encountered during production support.
Develop knowledge of application functionality and take increasing ownership of recurring incidents.
Ensure incidents and tickets are progressed or resolved in a timely manner.
Work effectively within the team's 24x7 production support model.