Senior AWS Production Support Engineer

Programmers.io

Sunnyvale (CA)

On-site

USD 120,000 - 150,000

Full time

14 days+

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Job summary

Programmers.io is seeking a senior production support engineer in Sunnyvale, CA, to manage 24x7 production support, troubleshoot complex issues, and lead incident response with strong AWS and Linux/Windows expertise.

You will handle L2/L3 support, coordinate with multiple teams, implement changes, and optimize performance using monitoring tools like Splunk, Grafana, and Prometheus. Strong ITIL practices and proactive communication are essential.

Qualifications

7+ years of hands-on experience in application/production support.
Strong expertise in AWS cloud services and cloud-based application support.
Excellent troubleshooting and analytical skills.
Experience handling critical production incidents and major incident management.
Strong knowledge of ITIL processes and best practices.
Expertise in AWS - EC2, S3, IAM, CloudWatch, RDS (MySQL, PostgreSQL, Oracle), Lambda, VPC, Auto Scaling, Elastic Load Balancer (ALB/NLB), Route 53, CloudFormation, ECS/EKS (preferred)
Expertise in Application Support - Production Support (L2/L3), Incident, Problem, and Change Management, SLA & KPI Management, Root Cause Analysis (RCA), Performance Tuning, Application Monitoring, Release & Deployment Support
Strong Knowledge in SQL / NoSQL Databases, Query optimization & performance analysis.
Experience in Linux/Unix and Windows systems
Expertise in Shell Scripting/Python/Terraform
Strong knowledge in Monitoring and Logging - Splunk, Grafana, Prometheus
Knowledge in ITSM tools - ServiceNow, BMC Remedy, Jira
Excellent communication and stakeholder management skills.
Ability to work independently in a fast‑paced, 24x7 production support environment.