Lead Production AI Agent Engineer

Greenhouse Software, Inc.; United States; Remote; USD 140,000 - 190,000; Full time

Job summary

NiCE is seeking a proactive AI Systems Architect to design and deliver production-ready conversational AI agents at scale. You’ll own end-to-end agent lifecycles, partnering with leading enterprises to solve high-priority challenges with agentic AI.

You’ll shape the platform and roadmap, collaborating with decision-makers while advancing inference, orchestration, and deployment strategies across industries.

Qualifications

• Hands-on experience building and operating end-to-end production AI systems at scale.
• Natural builder with high personal agency, shipping solutions.
• Startup founder or early engineer experience valued; balance speed, quality and ownership.
• Proven problem-solving ability in rapidly shifting environments.
• Experience in AI/LLM-powered systems production is a major plus.
• Familiarity with evaluation frameworks, orchestration tooling, RAG pipelines, and prompt engineering.
• Knowledge of React, TypeScript, and/or Go is an advantage.
• Comfortable working with customers to unpack problems and deliver practical solutions.

Responsibilities

• Architect and deliver production-ready conversational AI agents that fuel growth.
• Lead live, scalable agentic AI systems across sectors like financial services, healthcare, and commerce.
• Own the entire AI agent lifecycle from pilot to launch and refinement.
• Collaborate with decision-makers at enterprises to tackle high-priority challenges.
• Contribute to platform evolution and product roadmap through field learnings.
• Develop reusable agent frameworks for diverse industry needs.
• Pioneer integration of emerging voice models into enterprise deployments.

Skills

AI & technology expertise

Problem-solving

Strategic communication

Customer-facing experience

React

TypeScript

Go

Prompt engineering

RAG pipelines

End-to-end production systems

Tools

React

TypeScript

Go

Job description

NiCE is seeking a proactive AI Systems Architect to design and deliver production-ready conversational AI agents at scale. You’ll own end-to-end agent lifecycles, partnering with leading enterprises to solve high-priority challenges with agentic AI.

You’ll shape the platform and roadmap, collaborating with decision-makers while advancing inference, orchestration, and deployment strategies across industries.