Lead Product Sales & Training Specialist

Floor & Decor; Lowell (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

401k matching

Employee stock purchase

Paid vacation

Paid holidays

Job summary

Floor & Decor in Lowell, AR is seeking a Training Specialist for Product Sales that enhances customer experiences through product knowledge and skilled service. The role involves guiding product specialists, maintaining accurate merchandising, and delivering informative demonstrations.

Responsibilities include coaching staff, managing showroom displays, processing transactions, and teaching customers through short how-to sessions while upholding store procedures and safety practices.

Qualifications

• Minimum 1 year of customer service/sales experience or equivalent.
• Excellent communication skills (verbal & written).
• Ability to multi-task and work in a fast-paced environment.

Responsibilities

• Greet customers and provide helpful, courteous assistance.
• Assist customers with product questions and selections.
• Demonstrate store philosophy and basic P’s of retail (People, Position, Product, Presentation, Price, Promotion, Purchasing).
• Direct and assist merchandise processing to showroom floor and maintain pricing/placement.
• Present how-to classes to customers and stock displays.
• Operate POS system for checkout, refunds, and exchanges following guidelines.
• Ensure proper inventory communication to management.
• Complete product specialist certifications and maintain merchandising standards.

Skills

Customer service

Communication

Multitasking

Retail knowledge

Team collaboration

Education

High School Diploma or GED

Tools

POS system

Forklift (training)

Job description

Floor & Decor in Lowell, AR is seeking a Training Specialist for Product Sales that enhances customer experiences through product knowledge and skilled service. The role involves guiding product specialists, maintaining accurate merchandising, and delivering informative demonstrations.

Responsibilities include coaching staff, managing showroom displays, processing transactions, and teaching customers through short how-to sessions while upholding store procedures and safety practices.