Lead Product Manager – Value Realization & Metrics

Humana, Inc.; Juneau (AK); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Product Manager to own the measurement strategy and delivery for the Next Best Action (NBA) product.

You will craft a unified KPI framework, lead cross-functional data science and analytics collaboration, and drive trusted reporting that informs decisions across marketing, digital, IT, and care operations. In this role, you will partner with data scientists to align on model performance metrics, define measurement requirements early, and manage a backlog of

Qualifications

• Education: Bachelor’s in Marketing, Business Administration, Computer Science, Information Technology, or related field.

Responsibilities

• Own the measurement relationship across cross-functional and cross-data science teams, serving as the primary point of contact for measurement and reporting questions and decisions.
• Partner with data science and analytics teams to align on model performance metrics, evaluation approaches, and how model outputs roll up into business and operational reporting.
• Work with matrix partners to translate required capabilities into concrete operational processes and measurement plans, ensuring alignment across Marketing, Digital, call center (CCC), IT, and insurance organizations.
• Proactively build relationships with key upstream and downstream stakeholders, facilitating regular, transparent communication and providing the decision-making criteria behind priorities.
• Own the end-to-end delivery of NBA reporting capabilities, leading the cycle from requirements to launch—planning, prioritizing, and executing feature sets.
• Define, prioritize, and maintain the measurement and reporting backlog, continuously refining and re-sequencing based on stakeholder value, business impact, and changing priorities.
• Create well-defined product requirements and acceptance criteria, validating report and dashboard designs with stakeholders before build.
• Guide PI Planning and execution, providing clarifications for epics and features, engaging agile teams, and adjusting priorities based on team input and constraints.
• Ensure quality and trust in reporting through appropriate validation, ensuring metrics are accurate, consistent, and clearly defined for every audience.

Skills

Measurement concepts

Cross-functional leadership

Product ownership

Agile methodologies

Data-driven decisions

Communication

Education

Bachelor’s in Marketing, Business Administration, Computer Science, Information Technology, or related field

Tools

Azure DevOps

Jira Align

Job description

Humana, Inc. is seeking a Lead Product Manager to own the measurement strategy and delivery for the Next Best Action (NBA) product.

You will craft a unified KPI framework, lead cross-functional data science and analytics collaboration, and drive trusted reporting that informs decisions across marketing, digital, IT, and care operations. In this role, you will partner with data scientists to align on model performance metrics, define measurement requirements early, and manage a backlog of