Remote Lead Product Manager, Channels & NBA Platform

Humana, Inc.; Salem (OR); Remote; USD 126,000 - 174,000; Full time

Job summary

Humana, Inc. is seeking a Lead Product Manager to drive expansion of the enterprise Next Best Action (NBA) decisioning capability across new channels and touchpoints.

You will be the primary product liaison between channel organizations and NBA platform teams, translating channel requirements into scalable product capabilities while ensuring consistency and readiness across the enterprise. The role targets candidates with experience leading cross-functional product initiatives, translating

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field, or equivalent professional experience.
• Experience in Product Management, Product Ownership, Business Analysis, Technology Product Management, or related discipline across business and technical teams.
• Experience leading product discovery and translating complex business needs into product capabilities and user stories.
• Experience onboarding new business channels or operating groups to enterprise technology platforms.
• Experience partnering with business stakeholders to understand workflows, constraints, and outcomes.
• Experience defining requirements for technology-enabled business capabilities, including integrations and workflows.
• Strong understanding of technology integrations, APIs, data exchanges, and platform dependencies.
• Experience coordinating delivery across multiple teams and stakeholders.
• Strong analytical and problem-solving skills with risk and gap identification.
• Excellent written and verbal communication to translate business needs to technical solutions.
• Ability to influence stakeholders and drive alignment in large organizations.

Responsibilities

• Lead product discovery efforts for channels evaluating NBA platform adoption.
• Partner with business leaders to understand workflows, objectives, and technology landscapes.
• Translate channel needs into clear business, functional, and technical requirements.
• Define channel-specific requirements for recommendation delivery, presentation, and performance.
• Collaborate with architecture, eng, data, and product teams to identify integration approaches.
• Evaluate channel requirements against NBA capabilities and leverage existing solutions when possible.
• Identify capability gaps and define enhancements for channel needs and scalability.
• Drive alignment across stakeholders to ensure requirements are understood and implemented.
• Develop onboarding plans, readiness criteria, dependency tracking, and risk management.
• Lead cross-functional coordination to prepare channels for launch and adoption of NBA capabilities.
• Support testing, validation, and readiness activities before production deployment.
• Ensure requirements are satisfied before launch and transition to operations.
• Identify recurring patterns and opportunities for reusable onboarding frameworks.
• Support prioritization and sequencing of channel expansion initiatives.
• Foster continuous improvement in onboarding practices and operating models.

Skills

Product Management

Stakeholder Alignment

Requirements Translation

Cross-functional Collaboration

Channel Onboarding

Analytical Thinking

Education

Bachelor's degree in Business/Marketing/IT or related field

Job description

Humana, Inc. is seeking a Lead Product Manager to drive expansion of the enterprise Next Best Action (NBA) decisioning capability across new channels and touchpoints.

You will be the primary product liaison between channel organizations and NBA platform teams, translating channel requirements into scalable product capabilities while ensuring consistency and readiness across the enterprise. The role targets candidates with experience leading cross-functional product initiatives, translating