Lead Product Manager, Enterprise Channels & NBA Platform

Humana, Inc.; Salt Lake City (UT); Remote; USD 126,000 - 174,000; Full time

Benefits offered by this job

Bonus incentive plan

Job summary

Humana, Inc. is seeking a Lead Product Manager to expand the enterprise Next Best Action (NBA) decisioning capability across new channels and touchpoints.

You will serve as the primary product liaison between channel groups and NBA platform teams, translating channel requirements into scalable product capabilities and ensuring alignment across large, matrixed teams. You will lead cross-functional product initiatives, driving adoption, reuse, and operational readiness across the enterprise while

Qualifications

• Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or related field, or equivalent professional experience.
• Experience in Product Management, Product Ownership, Business Analysis, or related discipline across business and technical teams.
• Experience leading product discovery and translating complex requirements into product capabilities, features, user stories, and implementation plans.
• Experience onboarding new business channels or operating groups to enterprise platforms.
• Experience partnering with business stakeholders to understand workflows, processes, constraints, and outcomes.
• Experience defining requirements for technology-enabled business capabilities, including integrations and workflows.
• Strong understanding of technology integrations, APIs, data exchanges, and system dependencies.
• Experience coordinating across multiple teams to deliver complex initiatives.
• Strong analytical and problem-solving skills; ability to identify risks and dependencies.
• Excellent written and verbal communication to translate business needs into technical solutions.
• Ability to influence stakeholders across large organizations.

Responsibilities

• Lead product discovery for channels evaluating adoption of the NBA platform.
• Translate channel needs into clear business, functional, and technical requirements.
• Define channel-specific requirements for recommendation delivery and performance measurement.
• Collaborate with architecture, engineering, data, and product teams on integration approaches.
• Identify gaps and enhancements to support immediate needs and long-term scalability.
• Drive alignment across stakeholders to ensure requirements are understood and prioritized.
• Develop onboarding plans, readiness criteria, and risk management for channel implementations.
• Lead cross-functional coordination for successful launch and adoption of NBA capabilities.
• Support testing, validation, and readiness activities prior to production deployment.

Skills

Product Management

Cross-functional collaboration

Requirements translation

Stakeholder management

Communication skills

Education

Bachelor's degree in Business/Marketing/IT or equivalent

Job description

Humana, Inc. is seeking a Lead Product Manager to expand the enterprise Next Best Action (NBA) decisioning capability across new channels and touchpoints.

You will serve as the primary product liaison between channel groups and NBA platform teams, translating channel requirements into scalable product capabilities and ensuring alignment across large, matrixed teams. You will lead cross-functional product initiatives, driving adoption, reuse, and operational readiness across the enterprise while