Lead Product Designer, Enterprise SaaS (Public Safety)

Mark43

Heber (UT)

Hybrid

USD 150,000 - 210,000

Full time

8 days ago

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Job summary

Mark43 is seeking a Lead Product Designer to own a critical product area within our enterprise software portfolio for public safety. You will partner with Product and Engineering to define problems worth solving and shape solutions that support officers, dispatchers, and responders across a range of devices.

You will drive discovery to delivery, advocate for user-centered decisions, and influence design strategy across Mark43’s portfolio.

Qualifications

10+ years of professional product design experience with ownership and impact on shipped software.
5+ years designing complex enterprise SaaS products or similarly sophisticated systems and workflows.
Track record leading design for a substantial product area, setting direction and driving from discovery to shipped outcomes.
Strong judgment balancing customer needs, product strategy, and execution.
Deep experience with qualitative and quantitative research turning insights into clear decisions.

Responsibilities

Set design direction for a critical product area and create a clear, long-term vision.
Lead end-to-end initiatives from discovery through delivery with cross-functional partners.
Balance user needs, technical constraints, and business priorities in tradeoffs.
Work with first responders and public safety users to translate high-stakes workflows into reliable experiences.
Design across devices and environments, from workstations to mobile apps, with an ecosystem view.
Improve design quality, contribute to design system improvements, and mentor peers.
Present visions and recommendations to stakeholders, articulating tradeoffs and rationale.
Explore how AI and emerging tech can improve public safety workflows responsibly.