Lead Product Designer - Public Safety SaaS (Remote)

Mark43; Clifton (TX); Hybrid; USD 140,000 - 190,000; Full time

Job summary

Mark43 is seeking a Lead Product Designer to own a critical area of our product portfolio. You will partner with Product and Engineering to define problems, set direction, and drive solutions that empower first responders with clear, reliable software.

You will influence across the product lineup—from dispatch and records to analytics and mobile apps—while shaping how our design team works, elevating craft, discovery, systems thinking, and leadership across the organization.

Qualifications

• 10+ years of professional product design experience with ownership of shipped software products
• 5+ years designing complex enterprise SaaS products or similarly sophisticated systems
• Track record leading design for a substantial product area with discovery through shipped outcomes
• Strong product judgment balancing customer needs, strategy, interactions, and execution
• Deep experience with qualitative and quantitative research for clear product decisions
• Experience partnering with Product and Engineering leaders without formal authority
• Excellent interaction and visual design skills with a high bar for craft
• Ability to communicate complex design decisions clearly to customers, peers and leadership
• Comfort operating in fast-moving environments with ambiguity

Responsibilities

• Set the design direction for a critical product area and create a clear vision for its evolution
• Lead complex initiatives from discovery through delivery with cross-functional partners
• Make tradeoffs balancing user needs, technical constraints, and business priorities
• Work with first responders and public safety agencies to translate high-stakes workflows into intuitive experiences
• Design across environments and devices, considering an ecosystem of tools and platforms
• Raise design quality by contributing to the design system and mentoring peers
• Present product visions or design recommendations to customers and senior leaders
• Explore how AI and emerging technologies can improve public safety workflows
• Refine interactions and collaborate with Engineering to implement strong concepts

Skills

Leadership

User-centered design

Cross-functional collaboration

Research methods

Tools

Figma

Design systems

Job description

Mark43 is seeking a Lead Product Designer to own a critical area of our product portfolio. You will partner with Product and Engineering to define problems, set direction, and drive solutions that empower first responders with clear, reliable software.

You will influence across the product lineup—from dispatch and records to analytics and mobile apps—while shaping how our design team works, elevating craft, discovery, systems thinking, and leadership across the organization.