Lead, Product Complaints & Quality Investigations

Medline; Chicago (IL); On-site; USD 73,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a Supervisor of Product Complaints in the Chicago area. The role oversees staff, directs the product complaint investigation process, and ensures workload balance and performance management to sustain investigation consistency and regulatory compliance.

The position emphasizes leadership, data analysis, and collaboration with customers and audits, with a salary range showing strong earning potential in a regulated healthcare environment.

Qualifications

• Education and experience in medical device or pharma environments.
• Experience with product complaints, non-conformances, CAPAs or root cause analysis.
• Ability to analyze data to identify trends and drive improvement.

Responsibilities

• Oversee investigation quality and adherence to standards and regulatory requirements.
• Participate in initiatives to improve complaint handling efficiency and quality.
• Generate reports and analyze complaint data per business needs.
• Engage with internal and external customers to clarify processes and provide guidance.

Skills

Leadership

Complaint management

Quality assurance

Regulatory compliance

Data analysis

SAP

MS Office

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

SAP

Microsoft Office

Job description

Medline Industries, LP is seeking a Supervisor of Product Complaints in the Chicago area. The role oversees staff, directs the product complaint investigation process, and ensures workload balance and performance management to sustain investigation consistency and regulatory compliance.

The position emphasizes leadership, data analysis, and collaboration with customers and audits, with a salary range showing strong earning potential in a regulated healthcare environment.