Product Complaints Investigator & QA Support

Medline Industries, Inc.; Mundelein (IL); Vor Ort; USD 62.000 - 93.000; Vollzeit

Benefits dieser Stelle

Health insurance

401(k) contributions

Paid time off

Employee Assistance Program

Zusammenfassung

Medline Industries, LP is seeking an Assoc Product Complaints Specialist to manage product complaint handling, investigations, and servicing requests. You will support quality activities, provide guidance to stakeholders, and help resolve complaints with accurate documentation and timely responses.

The role requires experience in quality, preferably in medical devices or pharma, with strong analytical skills and proficiency in Microsoft Office.

Qualifikationen

• Experience providing customer service to internal and external stakeholders.
• Strong cross-functional collaboration with ability to manage multiple tasks and meet deadlines.
• Excellent analytical and problem-solving skills with attention to detail; basic MS Office proficiency.

Aufgaben

• Log, investigate, and close complaints in the complaint system following procedures and regulatory requirements.
• Conduct thorough product investigations using tests, image evaluation, data analysis, and record reviews.
• Analyze findings to identify root cause and trends; draft investigation summaries.
• Process complaint resolutions including closing responses, issuing credits/replacements, and coordinating servicing needs.
• Support QA, product management, and other stakeholders with quality activities related to product complaints.

Kenntnisse

Customer Service

Cross-functional Collaboration

Analytical Thinking

Microsoft Office

Ausbildung

High School Diploma/Equivalent

Bachelor's degree in relevant field

Tools

SAP

Jobbeschreibung

Medline Industries, LP is seeking an Assoc Product Complaints Specialist to manage product complaint handling, investigations, and servicing requests. You will support quality activities, provide guidance to stakeholders, and help resolve complaints with accurate documentation and timely responses.

The role requires experience in quality, preferably in medical devices or pharma, with strong analytical skills and proficiency in Microsoft Office.