Product Complaints Specialist – Investigate, Resolve & Improve Quality

Medline Industries Inc.; Mundelein (IL); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Employee Assistance Program

Employee Resource Groups

Employee Service Corp

Job summary

Medline Industries, LP is seeking an Assoc Product Complaints Specialist to execute all aspects of product complaint management, investigation, and servicing requests. You will also provide light guidance to stakeholders on related quality activities.

The role requires 1–3 years in Quality (medical device or pharma preferred) or a bachelor’s degree in a relevant field, with strong customer service and cross-functional collaboration skills.

Qualifications

• Experience in quality, preferably within the Medical Device or Pharma Industry.
• Customer service experience with internal and external stakeholders.
• Strong analytical and problem-solving abilities with attention to detail.
• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Log, investigate, and close complaints in the complaint system following procedures and regulatory requirements.
• Conduct thorough product investigations using methods like sample testing, image evaluation, data analysis, trend review, and vendor communications.
• Analyze findings to identify root cause and draft concise investigation summaries.
• Process resolutions including closing responses, credits/replacements, and servicing coordination.
• Support QA, product management, and other stakeholders with quality activities related to complaints.

Skills

Customer service

Analytical thinking

MS Office

Cross-functional collaboration

Education

High School Diploma/Equivalent

Bachelor’s degree in relevant field

Tools

SAP or similar complaint investigation software

Job description

Medline Industries, LP is seeking an Assoc Product Complaints Specialist to execute all aspects of product complaint management, investigation, and servicing requests. You will also provide light guidance to stakeholders on related quality activities.

The role requires 1–3 years in Quality (medical device or pharma preferred) or a bachelor’s degree in a relevant field, with strong customer service and cross-functional collaboration skills.