Product Complaints & Quality Investigator

Medline Industries, LP; Mundelein (IL); On-site; USD 62,000 - 93,000; Full time

Benefits offered by this job

Health insurance

Life and disability

401(k) contributions

Paid time off

Employee Assistance Program

Employee Resource Groups

Employee Service Corp

Job summary

Medline Industries, LP is seeking an Assoc Product Complaints Specialist to manage product complaints, investigations, and servicing requests. The role provides guidance to stakeholders on quality activities related to complaints and supports QA and product management across divisions.

The position offers a competitive salary with bonus/incentive eligibility and opportunities within a growing global organization. Benefits include health, 401(k), and paid time off.

Qualifications

• Experience in providing customer service to both internal and external stakeholders.
• Skilled in cross-functional collaboration, managing concurrent tasks with competing priorities, and meeting critical deadlines.
• Strong analytical and problem-solving abilities with attention to detail.
• Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).

Responsibilities

• Log, investigate, and close complaints in the complaint system in a timely manner following established complaint handling procedures and ensuring adherence to Medline’s standards and regulatory requirements.
• Conduct thorough product investigations with guidance using techniques such as sample performance testing, image evaluation, historical data analysis, trend review, production/inspection record review, vendor correspondence, and other relevant methods.
• Analyze investigation findings to identify root cause and trends, draft clear and concise investigation summaries based on results.
• Process complaint resolutions, including drafting closing responses to complainants, issuing credits/replacements, making recommendations, and coordinating servicing needs.
• Support divisional QA, product management, and other stakeholders by providing assistance on quality activities related to product complaints for supported divisions.

Skills

Customer service

Cross-functional collaboration

Analytical skills

MS Office

Education

High School Diploma/Equivalent

Bachelor's degree in relevant field

Tools

SAP

Job description

Medline Industries, LP is seeking an Assoc Product Complaints Specialist to manage product complaints, investigations, and servicing requests. The role provides guidance to stakeholders on quality activities related to complaints and supports QA and product management across divisions.

The position offers a competitive salary with bonus/incentive eligibility and opportunities within a growing global organization. Benefits include health, 401(k), and paid time off.