Lead Product Complaints Investigator & People Manager

Medline Industries, Inc.; Mundelein (IL); On-site; USD 73,000 - 110,000; Full time

Benefits offered by this job

Health insurance

401(k) contributions

Paid time off

Employee Assistance Program

Job summary

Medline Industries, LP in Mundelein, IL is seeking a Supervisor Product Complaints to oversee the investigation process and guide the complaint team for consistent, compliant work. The role directs daily operations, allocates resources, coaches staff, and drives continuous improvement while ensuring regulatory adherence.

Travel up to 10% may be required; salary ranges from $73,000 to $110,000 annually; competitive benefits include health insurance, 401(k), and paid time off.

Qualifications

• 2+ years in medical device or pharma with product complaints and CAPAs.
• Experience analyzing data and reporting trends to drive improvements.
• Proficient with Microsoft Office and SAP.
• Travel up to 10% may be required.
• Bachelor’s degree preferred.

Responsibilities

• Oversee investigation quality and regulatory compliance.
• Contribute to initiatives improving complaint handling quality and efficiency.
• Generate reports and analyze complaint data for business needs.
• Engage with customers and audits related to complaint management.
• Manage daily team operations, resource allocation, and scheduling.
• Recruit, train, and develop staff with clear performance goals.

Skills

Complaint investigations

Data analysis

SAP

Microsoft Office

Regulatory compliance

Travel

Education

High School Diploma

Bachelor's Degree

Tools

SAP

Microsoft Office

Job description

Medline Industries, LP in Mundelein, IL is seeking a Supervisor Product Complaints to oversee the investigation process and guide the complaint team for consistent, compliant work. The role directs daily operations, allocates resources, coaches staff, and drives continuous improvement while ensuring regulatory adherence.

Travel up to 10% may be required; salary ranges from $73,000 to $110,000 annually; competitive benefits include health insurance, 401(k), and paid time off.