Supv Product Complaints

Medline; Chicago (IL); On-site; USD 73,000 - 110,000; Full time

Benefits offered by this job

Health insurance

Life and disability insurance

401(k) contributions

Paid time off

Job summary

Medline Industries, LP is seeking a Supervisor of Product Complaints in the Chicago area. The role oversees staff, directs the product complaint investigation process, and ensures workload balance and performance management to sustain investigation consistency and regulatory compliance.

The position emphasizes leadership, data analysis, and collaboration with customers and audits, with a salary range showing strong earning potential in a regulated healthcare environment.

Qualifications

• Education and experience in medical device or pharma environments.
• Experience with product complaints, non-conformances, CAPAs or root cause analysis.
• Ability to analyze data to identify trends and drive improvement.

Responsibilities

• Oversee investigation quality and adherence to standards and regulatory requirements.
• Participate in initiatives to improve complaint handling efficiency and quality.
• Generate reports and analyze complaint data per business needs.
• Engage with internal and external customers to clarify processes and provide guidance.

Skills

Leadership

Complaint management

Quality assurance

Regulatory compliance

Data analysis

SAP

MS Office

Education

High School Diploma or equivalent

Bachelor’s Degree preferred

Tools

SAP

Microsoft Office

Job description

Job Summary The Supervisor Product Complaints role is responsible for overseeing staff and managing the product complaint investigation process, including ensuring proper workload distribution and performance management. They provide guidance to complaint personnel on day-to-day work to ensure investigation consistency and compliance.

MAJOR RESPONSIBILITIES:

• Oversee investigation quality, ensuring adherence to Medline’s standards and regulatory requirements
• Participate in initiatives that continuously improve the complaint handling process to enhance quality, efficiency, and productivity
• Generate reports and analyze complaint data based on business needs
• Engage with internal and external customers by addressing inquiries, clarifying processes, and providing guidance on procedures
• Support internal and external audits related to complaint management and compliance

Management Responsibilities:

• Oversee daily team operations, providing hands‑on support when necessary
• Allocate resources, manage schedules, and ensure compliance goals are met
• Recruit, train, and develop individual contributors to support business objectives and drive long‑term success
• Drive results through clear expectations, continuous performance evaluation, and job appraisal while fostering engagement via structured goal setting, feedback, and reviews

MINIMUM JOB REQUIREMENTS:

• Education: High School Diploma or equivalent.
• Certification / Licensure: None
• Work Experience: 2+ years of experience in the medical device or pharma industry, experience with product complaints, non‑conformances, CAPAs, or similar activities involving root cause analysis and problem solving.
• Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience with SAP.
• Knowledge / Skills / Abilities: Position may require up to 10% travel.

PREFERRED JOB REQUIREMENTS:

• Education: Bachelor’s Degree.
• Certification / Licensure: None
• Work Experience: 1+ years of people management experience, leading a compliant and engaged team in a regulated setting
• Intermediate experience with Microsoft Office Suite (Word, Excel, PowerPoint)
• Experience with SAP or similar complaint investigation software
• Knowledge / Skills / Abilities: None

Medline Industries, LP, and its subsidiaries, offer a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The anticipated salary range for this position: $73,000.00 - $110,000.00 Annual The actual salary will vary based on applicant’s location, education, experience, skills, and abilities. This role is bonus and/or incentive eligible. Medline will not pay less than the applicable minimum wage or salary threshold.

Our benefit package includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average. For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

We’re dedicated to creating a Medline where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.

Medline Industries, LP is an equal opportunity employer. Medline evaluates qualified individuals without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, disability, neurodivergence, protected veteran status, marital or family status, caregiver responsibilities, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

Through our culture of belonging, our agile and resilient global team is determined to get our customers exactly what they need, at the right time, every time.

If you’re a self-starter, eager to grow your career within a high-performing environment, this is the place for you.

Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care. Through its broad product portfolio, resilient supply chain and leading clinical solutions, Medline helps healthcare providers improve their clinical, financial and operational outcomes. Headquartered in Northfield, Illinois, the company employs more than 43,000 people worldwide and operates in more than 100 countries and territories.

To learn more about how Medline makes healthcare run better, visit www.medline.com.