Lead Poker Supervisor

Parx Casino; Bensalem Township (Bucks County); Presencial; USD 52.000 - 76.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical benefits

Paid time off

401K with company match

Employee dining room

Free uniforms and parking

Tuition reimbursement

Descripción de la vacante

Parx Casino is seeking a Poker Assistant Shift Manager to supervise staff and oversee poker operations during shifts, ensuring game integrity and asset protection. The role requires strong leadership, English proficiency and knowledge of poker management software and scheduling tools.

You will help recruit, train and schedule Poker Games personnel, enforce regulations, and optimize staffing and operations while maintaining excellent guest service.

Formación

• 1+ year as a Poker Assistant Shift Manager or 3+ years as a Poker Supervisor in a casino with 40+ poker tables.
• Good computer skills and MS Word and Excel.
• Excellent proficiency in reading, writing, speaking and understanding English.
• Effective knowledge of poker management software, scheduling software and game equipment.
• Excellent game protection skills and knowledge.
• Thorough knowledge of local gaming regulations to interpret analysis.

Responsabilidades

• Direct supervision of employees and problem resolution and indirect management of poker operations in assigned areas during assigned shift.
• Monitor and ensure game integrity and asset protection across assigned areas.
• Enforce company policies and gaming regulations and internal controls.
• Recruit, orient, train, develop and schedule Poker Games personnel.
• Analyze departmental job descriptions for relevance and effectiveness.
• Provide training and performance evaluations to subordinates and manage work operations.

Conocimientos

Leadership

English proficiency

Poker management software

Herramientas

Poker management software

Scheduling software

Game equipment knowledge

Descripción del empleo

• Click on the "Tools" menu Opera.
• Click Preferences...
• Click OK.
• Click Tools on the toolbar or the menu icon
• Select Options
• Click the Privacy tab
• Under History, select Firefox will: Use custom settings for history
• Enter the website's address greenracing.atsondemand.com
• Click Allow, click Close, and click OK
• Select the Safari drop down
• Select Preferences
• Go to the Privacy tab
• Close the window
• Go to the Tools menu (gear icon)
• Select Internet Options
• Click the Privacy tab
• Click Sites button
• Enter the website's address - greenracing.atsondemand.com
• Click Allow, click OK, and click OK again
• Open Microsoft Edge app.
• Click on the More actions button in the top right corner and select Settings.
• Scroll down the settings and click on View advanced settings button.
• Close and reopen Microsoft Edge.
• Click the Customize and control icon in the top right
• Select Settings
• Select Show advanced settings
• Under Privacy, click on Content settings
• Enter the website's address greenracing.atsondemand.com and select Allow
• Click Done

If the above instructions do not work or your security settings are managed by an IT team, please click here to open the page in a new window.

For additional assistance please reference our FAQ

Responsible for direct supervision of employees and problemresolution and indirect management of poker operations in assignedareas during assigned shift; continual monitoring of assigned areasto ensure game integrity and asset protection; enforce companypolicies and business processes and ensure compliance with gamingregulations and internal controls; practice and enforce excellentguest service.

• Ensure appropriate and professional care and service areprovided to guests and employees in assigned areas.
• Ensure the protection and integrity of all games, currency,chips, playing cards and other assets in assigned areas.
• Review and maintain the necessary records pertaining to theactivities of the poker tables in assigned areas.
• Adhere to and ensure compliance with all gaming regulations,internal controls, policies and business processes.
• Cooperate and coordinate with gaming regulators as requiredand as appropriate.
• Assist in the recruitment, orientation, training, developmentand scheduling of Poker Games personnel.
• Monitor and manage staffing levels and labor costs andoptimize utilization of poker tables in assigned areas.
• Practice and foster open, clear, two-way communication withall related departments and supervisors.
• Make suggestions and recommendations for the enhancement ofservices and operations.
• Observe and stay current about industry and competitordevelopments and communicate the same to the Poker Shift Manager.
• Maintain an up to date knowledge of company events andpromotions and ensure direct reports are briefed accordingly.
• Assist with managing department strategic planning.
• Recommend strategies to the Poker Shift Manager for businessenhancements, promotions, special events and guest service improvement.
• Provide ongoing advice, support and direction to subordinates;manage work operations and prepare plans to implement change whenrequired; monitor productivity of each work unit in assigned areas.
• Proactively manage and direct the performance of poker roomemployees in assigned areas; provide and recommend training andperformance enhancements and evaluations.
• Supervise, direct, coordinate, influence, and persuadeemployees in order to maintain company service standards.
• Interact with department and company employees in aprofessional and positive manner to foster good rapport, promoteteam spirit and ensure effective two-way and cross-culture communications.
• In the absence of a Poker Shift Manager, assumes the role andresponsibilities of a Poker Shift Manager.
• Issues complimentaries pursuant to company internal controls.
• Regularly analyze departmental job descriptions for relevanceand effectiveness.
• Perform all other duties as assigned.

We are proud to be an EEO/AA employer M/F/D/V. We maintain adrug-free workplace and perform pre-employment substance abuse testing.

Experience and Skills

• 1+ year as a Poker Assistant Shift Manager or 3+ years as aPoker Supervisor in a casino with 40+ poker tables.
• Good computer skills and good MS Word and Excel skills.
• Excellent proficiency in reading, writing, speaking andunderstanding English.
• Effective knowledge of poker management software, schedulingsoftware and game equipment.
• Excellent game protection skills and knowledge.
• Thorough knowledge of local gaming regulations to interpret analysis.
• Ability to lead, motivate, train and manage human resources.

CompanyBenefits include(please note that some are reserved for Full Time TeamMembers only):

• Medical/Dental/Vision after 90 days of continuous full time service
• Paid Time off (Vacation, Sick, Holidays)
• 401K with partial company match(after 6 months of employment –both FT and PT)
• Short and Long Term Disability (after a qualifying period)
• Employee Dining Room
• Free Uniforms and Parking
• Brightfunds Match program
• Team Member Assistance Fund
• Tuition Reimbursement
• Appreciationand CelebrationEvents
• Fun Company Swag
• This is not a comprehensive list of benefits offered.