Assistant Shift Mgr Poker

Rivers Casino; City of Schenectady (NY); In loco; USD 75.000 - 95.000; Tempo pieno

Descrizione del lavoro

Rivers Casino in Schenectady, NY is seeking an Assistant Shift Manager Poker to lead live and tournament poker operations on assigned shifts. You will supervise a Poker team, coordinate duties, manage staffing, and ensure compliance with regulations and internal controls while delivering excellent guest service.

The role requires strong leadership, communication, and problem-solving skills, with prior casino poker experience preferred.

Competenze

• High school diploma or equivalent.
• Two years of casino Poker experience preferred, with at least six months in a supervisory role.
• Knowledge of all approved poker games and tournaments.
• Knowledge of Poker procedures, regulations, and training requirements.
• Must have the ability to obtain and maintain all necessary licenses.

Mansioni

• Oversee live and tournament Poker operations on assigned shifts.
• Coordinate duty assignments for the Poker team to ensure fairness, equity, and efficiency.
• Manage staffing levels according to business needs.
• Prepare and communicate all necessary reports on a daily basis.
• Make recommendations for policy or operational changes to ensure efficiency and compliance with regulations and internal controls.
• Safeguard assets located within the Poker Department.
• Communicate and ensure consistent execution of company philosophy and Human Resources policy.
• Effectively handle guest disputes while maintaining the integrity and security of the Poker games along with customer satisfaction.
• Ensure compliance with all regulatory controls including state and federal labor laws and NYSGC regulations and guidelines.
• Train and assist in management of the team in accordance with policies, procedures, and programs.
• Performs all other duties as assigned.

Conoscenze

Guest service

Communication

Interpersonal skills

Leadership

Teamwork

Guest satisfaction

Training

Problem-solving

Time management

Compliance

Formazione

High school diploma or equivalent

Descrizione del lavoro

• On-site
• Gaming
• Full-Time
• Requisition #: ASSIS007206

Description

Position Summary: Responsible for management and supervision of all Poker activities and Team Members on assigned shifts.

Job Title: Asst Shift Manager Poker

Department: Poker

Reports To: Shift Manager Poker

FLSA Designation: Exempt

License Type: Key

Target Pay:$75,000 - $95,000

Essential Job Functions:

• Responsible for live and tournament Poker operations of the casino on assigned shifts
• Coordinates duty assignments for the Poker team to ensure fairness, equity, and efficiency
• Manages staffing levels according to business needs
• Prepares and communicates all necessary reports on a daily basis
• Makes recommendations for policy or operational changes to ensure efficiency and compliance with regulations and internal controls
• Safeguards company assets located within the Poker Department
• Communicates and ensures consistent execution of company philosophy and Human Resources policy
• Effectively handles guest disputes while maintaining the integrity and security of the Poker games along with customer satisfaction
• Ensures compliance with all regulatory controls both internal and external including but not limited to state and federal labor laws and New York State Gaming Commission regulations and guidelines
• Has discretionary ability to extend complimentary services in accordance with the approved casino comp matrix
• Trains and assists in management of the team in accordance with company and departmental policies, procedures, and programs
• Performs all other duties as assigned

Qualifications:

• Must be 21 years of age or older
• High school diploma or equivalent
• Two years of casino Poker experience preferred, with at least six months in a supervisory role
• Knowledge of all approved poker games and tournaments
• Knowledge of Poker procedures, regulations, and training requirements
• Possess excellent guest service, communication, and interpersonal skills
• Possess the ability to motivate team members through a teamwork approach
• Must have strong leadership skills with a clear focus on guest service and Team Member engagement as a priority
• Ability to comprehend and communicate simple instructions, short correspondence, and memos
• Ability to effectively present information in one-on-one and group situations to Team Members and guests
• Ability to apply common sense understanding to execute detailed but uninvolved written and verbal instructions
• Ability to effectively handle problems involving a few concrete variables in standardized situations
• Ability to work flexible hours including weekends and holidays
• Ability to obtain and maintain all necessary licenses

Working Conditions:

• Regularly required to see, talk and hear; use of hand to finger dexterity, handle, feel, reach with hands and arms; stand and/or walk for prolonged period of time.
• Must occasionally lift up to 25 pounds.
• Frequently required to stoop, crouch or kneel.
• Ability to interact with others while maintaining a courteous and positive demeanor.
• Possible exposure to high noise level for extended periods of time.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.