Lead Personal Banker - Branch Leadership & Service

Dollar Bank; Pennsylvania; On-site; USD 50,000 - 70,000; Full time

Job summary

Dollar Bank in Pennsylvania seeks a Personal Banker Supervisor to deliver exceptional customer service and deepen client relationships through tailored banking products.

The role combines retail sales with leadership training, branch operations, and risk-aware decision making. You will open/close the branch and guide staff while prioritizing customer satisfaction. Travel for training may be required.

Qualifications

• Leadership, supervision, or mentorship experiences required.
• Strong customer service and sales mindset.
• Willingness to travel for training.

Responsibilities

• Demonstrate a sales and service approach to build customer relationships.
• Develop new customer relationships by greeting clients and scheduling appointments.
• Perform teller functions with accurate balancing and efficient transactions.
• Multitask between transactions while maintaining compliance.
• Make sound decisions prioritizing risk management, profitability, and satisfaction.
• Attend required training classes to deepen product knowledge.
• Uphold professional integrity and ethics in all interactions.

Job description

Dollar Bank in Pennsylvania seeks a Personal Banker Supervisor to deliver exceptional customer service and deepen client relationships through tailored banking products.

The role combines retail sales with leadership training, branch operations, and risk-aware decision making. You will open/close the branch and guide staff while prioritizing customer satisfaction. Travel for training may be required.