Senior Personal Banker & Branch Leader

Dollar Bank, FSB; Pittsburgh (Allegheny County); Sur place; USD 52 000 - 70 000; Plein temps

Résumé du poste

Dollar Bank, FSB seeks a Personal Banker Supervisor to deliver exceptional customer service and strengthen client relationships within a retail banking environment. You will advise on accounts, cards, loans, and digital solutions while engaging in a structured training program for sales and branch leadership.

The role emphasizes leadership, compliance, and risk-aware decision making, with responsibility for delivering branch results and mentoring staff within the Dollar Bank framework.

Qualifications

• High school diploma or GED required.
• College degree or a minimum of one year demonstrated ability to deliver outstanding customer service while achieving sales goals is required.
• Leadership, supervision, or mentorship experiences required.
• Ability to travel as needed to training.
• Candidates will be subject to additional background checks as required by OCC.

Responsabilités

• Demonstrate a sales and service approach to building customer relationships by offering products and services according to customer needs.
• Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Perform teller functions based upon the needs of the branch. Maintain an acceptable balancing record while processing transactions accurately and efficiently.
• Multitasking skills to quickly shift from transaction to transaction.
• Make sound, balanced decisions that prioritize risk management, profitability, and customer satisfaction in each transaction.
• Arithmetic skills to count money accurately.
• Computer literacy to access account information and process transactions.
• Develop thorough knowledge of Bank products and guidelines by attending the required classes.
• Maintain a professional appearance and conduct yourself in a professional manner at all times.
• Maintain the highest level of professional integrity and ethics.

Connaissances

Leadership

Customer service

Sales skills

Travel readiness

Formation

High school diploma/GED

College degree

Sales/customer service experience (1 year)

Description du poste

Dollar Bank, FSB seeks a Personal Banker Supervisor to deliver exceptional customer service and strengthen client relationships within a retail banking environment. You will advise on accounts, cards, loans, and digital solutions while engaging in a structured training program for sales and branch leadership.

The role emphasizes leadership, compliance, and risk-aware decision making, with responsibility for delivering branch results and mentoring staff within the Dollar Bank framework.