Lead Personal Banker — Grow Relationships & Branch Ops

Dollar Bank; Cranberry Township (Butler County); On-site; USD 55,000 - 70,000; Full time

Job summary

Dollar Bank in Cranberry Township, United States, is seeking a Personal Banker Supervisor to deliver exceptional customer service and strengthen relationships. The role includes recommending banking products and leading branch operations with a focus on customer satisfaction and efficiency.

The position emphasizes sales and service excellence, training in consultative sales, and leadership development to support branch performance and risk management.

Qualifications

• High school diploma or GED required.
• College degree or 1 year demonstrated ability in sales/service required.
• Leadership, supervision, or mentorship experience required.
• Ability to travel to training as needed.
• Background checks as required by OCC.

Responsibilities

• Provide a sales and service approach to building customer relationships by offering products and services according to customer needs.
• Develop new customer relationships by greeting customers in the branch, scheduling appointments with leads, and conducting outbound calling efforts.
• Perform teller functions with an acceptable balancing record while processing transactions accurately and efficiently.
• Multitask to quickly shift from transaction to transaction.
• Make sound, balanced decisions prioritizing risk management, profitability, and customer satisfaction in each transaction.
• Count money accurately using arithmetic skills and access account information via computer systems.

Skills

Leadership

Customer service

Sales skills

Education

High school diploma/GED

College degree or equivalent experience

Job description

Dollar Bank in Cranberry Township, United States, is seeking a Personal Banker Supervisor to deliver exceptional customer service and strengthen relationships. The role includes recommending banking products and leading branch operations with a focus on customer satisfaction and efficiency.

The position emphasizes sales and service excellence, training in consultative sales, and leadership development to support branch performance and risk management.