Senior Personal Banker & Branch Leader

Dollar Bank, FSB; Pittsburgh (Allegheny County); On-site; USD 52,000 - 75,000; Full time

Job summary

Dollar Bank is seeking a Personal Banker Supervisor to deliver exceptional customer service and deepen customer relationships. The role involves advising on banking products, opening and closing branches, and applying risk-aware decisions to daily transactions.

The position requires leadership experience, a high school diploma or higher, and willingness to travel for training sessions. A comprehensive retail training program will develop consultative sales skills and branch operation knowledge.

Qualifications

• Requires strong customer service and sales orientation with ability to build relationships.
• Leadership or supervision experience is required.
• Willingness to travel to trainings as needed.

Responsibilities

• Engage customers to identify needs and recommend banking products and services.
• Develop new customer relationships by greeting customers, scheduling appointments, and following up with leads.
• Perform teller functions as needed, ensuring accurate balancing and efficient transactions.
• Make sound decisions prioritizing risk management, profitability, and customer satisfaction.

Skills

Customer service

Sales skills

Leadership

Training & mentorship

Education

High school diploma/GED

College degree or 1 year sales/customer service demonstrated ability

Job description

Dollar Bank is seeking a Personal Banker Supervisor to deliver exceptional customer service and deepen customer relationships. The role involves advising on banking products, opening and closing branches, and applying risk-aware decisions to daily transactions.

The position requires leadership experience, a high school diploma or higher, and willingness to travel for training sessions. A comprehensive retail training program will develop consultative sales skills and branch operation knowledge.