Lead Payroll Tax Processor & SME — Flexible Hours

Intuit; Minneapolis (MN); On-site; USD 98,857,000 - 133,241,000; Part time

Job summary

Intuit is seeking a Lead Tax Processor and Subject Matter Expert in Minneapolis to drive advanced payroll tax operations, own complex escalations, and coach teammates. This hourly, non-exempt role offers overtime eligibility and a path to formal SOP and knowledge-base governance.

You will serve as the primary technical resource for TP1–TP3, author SOPs, and lead coaching sessions while maintaining strong cross-functional collaboration to manage multi-state filings and notices.

Qualifications

• 4+ years payroll tax experience with complex tax defect resolution and multi-state filings.
• Led or SME-level experience with coaching/mentoring junior staff.
• Expert knowledge of US tax regulations across jurisdictions, incl. local taxes.
• Advanced writing skills for SOPs and technical documents for a tax audience.
• Ownership of SLA metrics; proactive resolution of workflow blockers.
• Validation-first mindset; present vetted solutions to leadership.
• 5+ years handling highly sensitive escalations with limited guidance.
• 4+ years in contact center or back-office operations dealing with high-volume needs.
• Comfort using AI tools to improve daily workflows.

Responsibilities

• Serve as primary real-time expert for TP1-TP3 staff; teach resolution paths.
• Author, review, and approve SOPs and KB articles across core operations.
• Coach staff quarterly using SBIC model to close skill gaps.
• Lead or back up team huddles, QA sessions, and daily stand-ups when needed.
• Oversee WIP, backlog, and aging reports; advise staffing changes.
• Resolve severe payroll tax notices, including cross-jurisdictional issues.
• Approve complex amended Federal/State returns with audit trails.
• Identify trends and risks; communicate data-driven responses.
• Represent team in cross-functional meetings; uphold compliance integrity.

Skills

Payroll tax expertise

Lead / SME experience

Complex tax defect resolution

Multi-state amendments

SOP & KB authoring

Coaching / mentoring

AI-assisted workflows

Escalation management

Compliance governance

Education

Certified Payroll Professional (CPP)

Enrolled Agent (EA) designation

Job description

Intuit is seeking a Lead Tax Processor and Subject Matter Expert in Minneapolis to drive advanced payroll tax operations, own complex escalations, and coach teammates. This hourly, non-exempt role offers overtime eligibility and a path to formal SOP and knowledge-base governance.

You will serve as the primary technical resource for TP1–TP3, author SOPs, and lead coaching sessions while maintaining strong cross-functional collaboration to manage multi-state filings and notices.