Lead Payroll Tax SME & Ops Coach

Intuit; San Diego (CA); Remote; USD 70,000 - 90,000; Full time

Job summary

Intuit is seeking a Lead Tax Processor and Subject Matter Expert to guide Payroll Tax Operations. You will own escalations, author SOPs, and coach teammates while ensuring compliance across multiple jurisdictions.

The role supports flexible hours with hourly, non-exempt status, eligible for overtime, and involves remote work with a national footprint. This position reports to the PTO leadership.

Qualifications

• 4+ years of payroll tax experience in complex tax defect resolution and multi-state filings.
• Lead/SME experience with coaching or training junior staff.
• Expert knowledge of US tax regulations including PFML/SDI and local taxes.
• Advanced writing skills for SOPs and technical documents for a tax processor audience.

Responsibilities

• Serve as the primary real-time technical expert for TP1-TP3 staff and teach resolution paths.
• Own authoring, review, and approval of SOPs and KB articles across operations.
• Conduct quarterly coaching sessions using SBIC feedback model to close skill gaps.
• Lead or support team huddles, QA, and Daily Stand-Ups when needed.
• Oversee WIP, backlog, and aging reports; advise staffing needs to M1 manager.
• Resolve severe payroll tax notices (IRS/state), including multi-quarter issues.

Skills

Lead/SME experience

Coaching & training

Complex tax resolution

Communication

AI-assisted workflows

Education

CPP designation preferred

Enrolled Agent designation

Tools

SOP authoring tools

KB management systems

AI tooling for processes

Job description

Intuit is seeking a Lead Tax Processor and Subject Matter Expert to guide Payroll Tax Operations. You will own escalations, author SOPs, and coach teammates while ensuring compliance across multiple jurisdictions.

The role supports flexible hours with hourly, non-exempt status, eligible for overtime, and involves remote work with a national footprint. This position reports to the PTO leadership.