Lead Payroll Tax Ops & SME — Flexible Hours

Intuit; San Diego (CA); On-site; USD 63,000 - 85,000; Full time

Job summary

Intuit is seeking a Lead Tax Processor and Subject Matter Expert to guide Payroll Tax Operations. You will independently resolve the most complex escalations and own SOP/KB governance while coaching the team to build capability.

You will drive process improvements, ensure compliance, and lead cross-functional efforts to optimize workflows and staffing decisions. This role is on-site in the US with strong pay-for-performance rewards.

Qualifications

• Lead, SME, or senior specialist with coaching experience.
• Experience creating, reviewing, and approving SOPs and KB articles.
• Strong payroll tax knowledge across US jurisdictions and multi-state filings.
• Proven ownership of SLAs and ability to resolve red flags proactively.
• Able to handle highly sensitive escalations with minimal supervision.

Responsibilities

• Serve as the primary real-time technical expert for staff and resolve complex inquiries.
• Author and approve SOPs and KB content across core operations.
• Conduct quarterly coaching sessions to close skill gaps using SBIC model.
• Lead team huddles and stand-ups as needed and manage WIP/backlog.
• Oversee tax notices resolution and ensure audit trails and reconciliations.

Skills

Leadership

Coaching

Lean management

AI tooling

Education

Certified Payroll Professional (CPP)

Enrolled Agent designation

Tools

SOP authoring

Knowledge base systems

Job description

Intuit is seeking a Lead Tax Processor and Subject Matter Expert to guide Payroll Tax Operations. You will independently resolve the most complex escalations and own SOP/KB governance while coaching the team to build capability.

You will drive process improvements, ensure compliance, and lead cross-functional efforts to optimize workflows and staffing decisions. This role is on-site in the US with strong pay-for-performance rewards.