Lead Payroll Tax Operations Specialist

Intuit, Inc.; Atlanta (GA); Remote; USD 55,000 - 83,000; Part time

Job summary

Intuit, Inc. is seeking a Lead Tax Processor to act as the primary technical expert for payroll tax operations. You will own complex casework, author SOPs/KBs, and coach team members to build capability.

This role requires strong leadership and deep knowledge of US payroll tax across multiple states, including PFML and SDI, with a focus on escalation management and compliance. The position is remote, flexible hours with overtime eligibility.

Qualifications

• 4+ years of payroll tax experience with complex tax defect resolution and multi-state filings.
• Lead or SME experience with coaching or training junior staff.
• Expert knowledge of US tax regulations including local and state programs.
• Advanced writing to create/approve SOPs and technical documents for tax processors.

Responsibilities

• Serve as primary real-time financial tech expert for TP1-TP3 staff and teach resolution paths.
• Author, review, and approve SOPs and KB articles across core operations.
• Conduct quarterly coaching sessions using SBIC feedback model to close skill gaps.
• Lead or support daily stand-ups, QA sessions, and update performance boards.

Skills

Payroll tax expertise

Leadership/mentoring

SOP/KB writing

Data-driven decision-making

AI tools familiarity

Escalation management

Education

Certified Payroll Professional (CPP) or Enrolled Agent (EA) designation

Tools

AI tools testing

Job description

Intuit, Inc. is seeking a Lead Tax Processor to act as the primary technical expert for payroll tax operations. You will own complex casework, author SOPs/KBs, and coach team members to build capability.

This role requires strong leadership and deep knowledge of US payroll tax across multiple states, including PFML and SDI, with a focus on escalation management and compliance. The position is remote, flexible hours with overtime eligibility.