Lead Pawn Broker - Retail Shift Leader

EZPAWN; Waukegan (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly uncapped bonus potential

401(k) with company match

Generous PTO

Job summary

EZCORP and its EZPAWN brand are hiring a Retail Shift Leader (Key Holder) in Waukegan, IL. This role prioritizes outstanding customer service, leadership, and sales growth in a fast-paced pawn environment.

You will participate in a structured training program, earn performance-based bonuses, and have opportunities to advance to higher roles. Benefits include health insurance, a 401(k) match, and paid time off.

Qualifications

• High school diploma or GED required.
• Minimum 1 year of supervisor/leadership experience.
• Willing to pass a criminal background check and drug test.
• Valid driver’s license and auto insurance required.
• Bilingual abilities seen as a plus.

Responsibilities

• Process loans and extensions for customers.
• Assist with opening and closing store procedures.
• Supervise and coach store team members.
• Promote sales and provide excellent customer service.

Skills

Leadership

Customer service

Communication

Time management

Bilingual

Education

High school diploma or GED

Job description

EZCORP and its EZPAWN brand are hiring a Retail Shift Leader (Key Holder) in Waukegan, IL. This role prioritizes outstanding customer service, leadership, and sales growth in a fast-paced pawn environment.

You will participate in a structured training program, earn performance-based bonuses, and have opportunities to advance to higher roles. Benefits include health insurance, a 401(k) match, and paid time off.