Retail Shift Leader: Lead, Earn Bonuses & Growth

EZCORP, Inc.; Chicago (IL); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

Free Health Insurance

Competitive Wages

Monthly UNCAPPED Bonus Potential

401(k) with Company Match

Generous Paid Time Off

Store Discount

Job summary

EZCORP, Inc. in Chicago seeks a Retail Shift Leader (Key Holder) to lead store operations, process loans and extensions, supervise team members, and coach for strong customer service in a fast-paced pawn environment.

This role offers a structured career path with training programs, opportunities to advance to Lead Pawnbroker and Assistant Manager, competitive pay based on experience, a 5‑week training program with a raise, bonus potential, and a robust benefits package.

Qualifications

• Engaging personality with strong leadership and negotiation talents.
• Highly organized, detail-oriented with time management and prioritization skills.
• Excellent communication and interpersonal skills; bilingual a plus.

Responsibilities

• Process loans and extensions.
• Negotiate terms for pawned items.
• Open and close store procedures.
• Supervise and coach store team members.

Skills

Leadership

Negotiation

Time management

Communication

Customer service

Bilingual (English/Spanish)

Team coaching

Education

High school diploma or GED

Job description

EZCORP, Inc. in Chicago seeks a Retail Shift Leader (Key Holder) to lead store operations, process loans and extensions, supervise team members, and coach for strong customer service in a fast-paced pawn environment.

This role offers a structured career path with training programs, opportunities to advance to Lead Pawnbroker and Assistant Manager, competitive pay based on experience, a 5‑week training program with a raise, bonus potential, and a robust benefits package.