Lead Patron Services & Box Office Coordinator

La Jolla Playhouse; San Diego (CA); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, life and long

Short/long-term disability insurance

403(b) retirement plan with employer‑匹

Paid time off

Free UCSD parking

Complimentary theatre tickets

Job summary

La Jolla Playhouse is seeking a Lead Patron Services Representative to be the welcoming face and voice for ticketing at UC San Diego Campus. You will oversee daily box office operations, train staff, and develop expertise in Tessitura while supporting box office daily operations.

You will manage ticket sales, subscriptions, and inquiries with a focus on accuracy and customer care, and you will work evenings, weekends, and holidays as needed.

Qualifications

• Two or more years of box office, customer service, or sales experience or equivalent
• Strong customer service skills and a positive, team-focused demeanor
• Excellent verbal and written communication skills
• Familiarity with ticketing systems (Tessitura preferred)
• Proficiency with Microsoft Office (Word, Excel, Outlook)
• Ability to manage multiple tasks, prioritize effectively, and maintain accuracy
• Organizational skills and sound judgment in fast-paced environments

Responsibilities

• Open and close the box office; reconcile daily sales and prepare reports.
• Sell and process single tickets, subscriptions, exchanges, reprints, donations, gift certificates, and other transactions.
• Provide accurate information about shows, pricing, seating, promotions, and policies.
• Coordinate will-call distribution, walk-up sales, and ticket mailing or pickup.
• Make outbound calls for subscription campaigns and renewals.
• Maintain patron and subscriber records and assist with balance collection.
• Process subscription, group, and staff ticket orders.
• Model high standards of customer service and box office professionalism.
• Train Patron Services Representatives in Tessitura and office procedures.
• Keep the team informed about events, pricing, promotions, and procedures.
• Resolve routine customer concerns with sound judgment and positive communication.
• Promote a welcoming, solutions-oriented experience for patrons.
• Assist Tessitura setup (seat zoning, holds, price types, promo codes, reporting) and attend training.
• Maintain office supplies and provide general administrative support.

Skills

Customer service

Ticketing knowledge

Communication

Multitasking

Team leadership

Tools

Tessitura

Microsoft Office

Job description

La Jolla Playhouse is seeking a Lead Patron Services Representative to be the welcoming face and voice for ticketing at UC San Diego Campus. You will oversee daily box office operations, train staff, and develop expertise in Tessitura while supporting box office daily operations.

You will manage ticket sales, subscriptions, and inquiries with a focus on accuracy and customer care, and you will work evenings, weekends, and holidays as needed.