Patron Engagement & Ticket Sales Associate

Playbill, Inc.; Laguna Beach, Northern (CA, KY); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Laguna Playhouse, a nationally acclaimed theatre in Laguna Beach, CA, is seeking a sales-driven front-line agent to grow ticket sales, subscriptions, and memberships. You will engage with prospective and returning patrons, drive outbound sales, and deliver exceptional customer experiences across performances and events.

You will manage will-call and check-in, provide event information, and support campaigns with dedication to accessibility and ADA compliance.

Qualifications

• Previous sales experience preferred; experience with ticket sales, subscriptions, memberships, or other outbound sales efforts is a plus
• Excellent written and verbal communication skills
• Ability to work evenings, weekends, and performance schedules as required
• Ability to walk up and down stairs as there is no elevator access to our mezzanine level
• Occasionally required to lift and/or move up to 15 pounds
• Proficiency with point-of-sale systems and ticketing software (training provided)
• Passion for the arts and alignment with the mission of Laguna Playhouse

Responsibilities

• Upsell and cross-sell performances, subscriptions, memberships, special events, and other offerings
• Conduct outbound sales calls to promote ticket sales and organizational initiatives
• Follow up with prospective, inactive, and lapsed patrons to drive purchases and renewals
• Execute targeted email campaigns and assigned call lists to generate revenue
• Support subscription campaigns, fundraising efforts, and special events
• Achieve monthly sales targets and contribute to patron retention goals
• Process ticket sales, exchanges, subscriptions, group sales, gift certificates, and discounts through Spektrix
• Manage will-call and patron check-in operations for performances
• Provide accurate information regarding events, pricing, seating policies, parking, and accessibility
• Deliver exceptional customer service and create a welcoming patron experience
• Communicate patron needs, concerns, complaints, and accessibility requests to management
• Ensure ADA compliance and accommodate accessibility needs
• Follow organizational policies for exchanges, complimentary tickets, discounts, and promotional codes
• Maintain confidentiality of patrons and payment information
• Perform data entry, database maintenance, reporting, and patron record management
• Assist with mailings, patron communications, subscription renewals, and promotional campaigns
• Maintain accurate ticketing, sales, and patron interaction records
• Participate in ongoing training related to ticketing systems, policies, sales techniques, and customer service standards
• Collaborate with team members and provide support during high-volume sales periods and events
• Perform additional duties as assigned

Skills

Outbound sales

Upselling

Customer service

Communication

Tools

Spektrix

POS systems

Job description

Laguna Playhouse, a nationally acclaimed theatre in Laguna Beach, CA, is seeking a sales-driven front-line agent to grow ticket sales, subscriptions, and memberships. You will engage with prospective and returning patrons, drive outbound sales, and deliver exceptional customer experiences across performances and events.

You will manage will-call and check-in, provide event information, and support campaigns with dedication to accessibility and ADA compliance.