Ticketing & Patron Services Lead

CSU; Northridge (OH); On-site; USD 29,000 - 40,000; Part time

Benefits offered by this job

On-campus work site

Temporary position

Job summary

CSUN is seeking a Ticket Office Lead to provide day-to-day administrative and customer service support for Ticket Office operations. You will assist with opening/closing the Ticket Office and event support at venues such as the Great Hall, Plaza del Sol Performance Hall, and Experimental Theatre at The Soraya.

Responsibilities include selling tickets, processing school and group orders, handling promotional codes, and coordinating with Front-of-House teams to ensure outstanding patron service.

Qualifications

• Equivalent to three years of full-time, general office clerical work.
• Equivalent to full-time college or university education/vocational school training in business or job-related field may be substituted for up to two years of the required experience on a year-for-year basis.
• Experience in administrative work providing audience or patron services, providing performing arts support functions, or in a theatre-related setting preferred
• Ticket Office experience and Current Red Cross certification in CPR and First Aid are preferred.

Responsibilities

• Assists in carrying out all regular ticket office duties, including selling tickets, printing tickets, and answering patron questions.
• Assists in processing school groups and general group orders, including contacting group organizers for information or payment.
• Processes established promotional codes and assists with ticket exchanges, complimentary ticket assignments, and other routine ticketing requests.
• Assists with processing complimentary tickets for events and works with Front-of-House and Soraya event management teams to ensure high-quality customer service.

Skills

Customer service

Administrative support

Ticketing

Group orders

Education

Three years of clerical work

College/university education substitution for up to two years

Tools

Ticket office equipment

CPR/First Aid certification

Job description

CSUN is seeking a Ticket Office Lead to provide day-to-day administrative and customer service support for Ticket Office operations. You will assist with opening/closing the Ticket Office and event support at venues such as the Great Hall, Plaza del Sol Performance Hall, and Experimental Theatre at The Soraya.

Responsibilities include selling tickets, processing school and group orders, handling promotional codes, and coordinating with Front-of-House teams to ensure outstanding patron service.