Concord Admin

Flagship Specialty Partners; North Carolina; Presencial; USD 38.000 - 54.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

401k (with match)

eight paid holidays

generous PTO accrual

Descripción de la vacante

Flagship Specialty Partners in Concord, NC is seeking a Patient Experience Coordinator to ensure every patient receives outstanding service from first contact through post-visit follow-up. You will be the primary liaison for referrals, coordinate scheduling, verify benefits, and assist with billing questions.

The role offers a supportive team, competitive benefits including 401k, paid holidays, and generous PTO.

Formación

• High school diploma (or equivalent) required, with prior medical/dental office experience.
• Proficiency in accessing, inputting, and retrieving data using computer programs including Microsoft Office.
• Ability to learn new software and EMR systems quickly.

Responsabilidades

• Exhibits outstanding customer service with the patient as a top priority.
• Answers the phone, handles inquiries, and schedules new patient appointments.
• Confirms appointments and provides instructions for initial visits.
• Contacts patients about benefits, co-pays, and coverage for procedures.
• Coordinates with payers for information requests.
• Manages benefit verification and self-pay options for new patients.
• Coordinates referrals and radiography with other staff.

Conocimientos

Customer service

Scheduling

Communication

Insurance coordination

Billing support

Educación

High school diploma

Associate or Bachelor's in healthcare administration

Herramientas

EMR

Microsoft Office

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Patient Experience Coordinator

Concord Admin Full Time Clerical Concord, NC, US

Become a valued team member for a dynamic, growing, fast-paced oral surgery practice where you are encouraged to learn and grow! Our world-class team includes highly skilled oral and maxillofacial surgeons dedicated to providing outstanding care and service to all our patients. We offer exceptional benefits, 401k (with match), eight paid holidays, and a generous PTO accrual that starts right away!

*Pay ranges noted are autogenerated by Indeed (or other career sites) and are not Flagship's evaluation of pay, which is a consideration of job experience, certifications, etc.*

Continue your career in a role that allows you to ensure all patients' needs are met so they receive an outstanding experience in our office. Be the point of contact for referrals and help guide patients through the process from start to finish.

Here are some of the job duties you will perform:

• Exhibits outstanding customer service with the patient as a number one priority
• Answers the telephone and either responds to inquiry, directs caller to appropriate personnel, or creates a new patient appointment.
• Confirms patients' appointments and gives patients the instructions necessary prior to their initial appointment.
• Contacts patients regarding their benefits and/or co-pays and coverage information for all outpatient procedures.
• Assures timely response to third party payers requests for additional information.
• Coordinates baseline aspects of our benefit verification or self-pay payment options for all new patients.
• Coordinates with other co-workers and offices to verify referrals and radiography.

To be considered for this role, you need to have the following qualifications:

• High school diploma (or equivalent) and prior experience working in a medical or dental office
• Proven ability to access, input, and retrieve information using a variety of computer programs, including Microsoft Office products
• Demonstrated level of comfort with and ability to quickly learn new software programs and EMR

Some of our preferred qualifications are:

• Associates or Bachelor's degree in healthcare administration (or related field)
• 2+ years experience as a patient care/medical office coordinator with patient scheduling, insurance verification & billing, and collection experience
• Experience with medical/dental insurances, ICD-10 coding, data entry, appointment/surgery scheduling
• Experience with financial counseling in a medical office

• 401k (with match)
• eight paid holidays
• generous PTO accrual that starts right away!