Patient Services Specialist- Randolph Pediatrics

OrthoCarolina; Charlotte (NC); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid holidays

Wellness programs

Tuition reimbursement

Job summary

OrthoCarolina Pediatric in Charlotte, NC is seeking a Patient Services Specialist to greet patients, collect and verify information in EPIC, and facilitate timely claims processing. You will handle appointment scheduling, patient payments, and cashier duties as needed, supporting front-desk operations with accuracy and a friendly approach.

The role emphasizes customer service, knowledge of medical terminology, and insurance basics.

Qualifications

• Greet patients, prepare paperwork, collect and verify patient information.
• Answer calls, direct calls, schedule appointments, cashier duties including posting charges.
• Collect co-pays/co-insurance and balances due.
• Process release of information and FMLA/disability forms as requested.

Responsibilities

• Greet patients and families upon arrival and verify demographics.
• Prepare forms and ensure accurate data entry in EPIC for visits.
• Collect payments and balance due at check-out.
• Support front-desk operations with professionalism and accuracy.

Skills

Excellent customer service

Insurance knowledge

Epic/EMR background

Medical terminology

Education

High school graduate or higher (associate/bachelor)

Tools

Epic/EMR system

Job description

Patient Services Specialist- Randolph Pediatrics### Patient Services Specialist- Randolph PediatricsApply: On-Site: Charlotte, NC: Full time: Posted Yesterday: R7870At OrthoCarolina, our team is our greatest asset and the foundation of our success. We are a diverse group of individuals, accountable to each other to uphold the standards of excellence and promote an environment of teamwork throughout the organization. OrthoCarolina has 43 unique care locations with over 1300 professionals who share a common goal to make lives better. Our employees are eligible for a full spectrum of benefits including paid company holidays, wellness programs, and tuition reimbursement. To learn more about Team OC please visit https://www.orthocarolina.com/about-us We are currently searching for a **Patient Services Specialist** to join our team at our **OrthoCarolina Pediatric** office location in Charlotte The **Patient Services Specialist** greets patients, prepares forms, collects, verifies and enters patient information into EPIC necessary for the timely and accurate processing of patient claims. **Essential Functions:** * Prepares paperwork necessary for the patient visit.* Answers incoming phone calls and directs calls, makes appointments, performs Cashier duties as directed including posting of charges.* Collection of co-payments/co-insurance and balances due.* Follows the process for release of medical information and FMLA/disability forms completion as requested. **Skills and Abilities:** * Excellent customer service skills* Working knowledge of insurance* Epic/EMR background a plus* Medical terminology **Qualifications:** * High school graduate and/or associate or bachelor's degree* Prefer minimum of one year experience in medical clinic setting.