Lead Patient Services Representative — Experience & Operations Leader

The Institute for Family Health; New York (NY); On-site; USD 38,000 - 46,000; Full time

Job summary

The Institute for Family Health in New York City is seeking a full-time Patient Service Representative to support front desk operations, scheduling, registration and billing integrity under the Practice Administrator. You will supervise PSRs, manage faxes, assist with purchasing, maintain supply inventories, and help ensure accuracy of patient data and departmental performance.

Candidates should have a high school diploma, at least one year as a PSR, and good communication skills; bilingual

Qualifications

• High School diploma required; Bachelor’s Degree preferred.
• Minimum 1 year of PSR work experience.
• Proficiency with Practice Management Systems (Versys).
• Demonstrated leadership and supervisory skills.
• Bilingual, Spanish preferred.
• Strong organizing and scheduling skills.
• Excellent interpersonal, oral, and written communication skills.

Responsibilities

• Schedule and register patients; manage billing data.
• Supervise PSRs and coordinate PSR scheduling.
• Manage cash collection and appointment scheduling.
• Process faxes distribution and hospital updates.
• Verify and correct daily statistics for leadership.
• Assist Practice Administrator with advanced duties.
• Take monthly supply inventories and assist with purchasing.
• Ensure adherence to approved policies and procedures.

Skills

Clerical tasks

Customer service

Communication skills

Bilingual Spanish

Education

High School diploma

Bachelor's preferred

Tools

Versys

Job description

The Institute for Family Health in New York City is seeking a full-time Patient Service Representative to support front desk operations, scheduling, registration and billing integrity under the Practice Administrator. You will supervise PSRs, manage faxes, assist with purchasing, maintain supply inventories, and help ensure accuracy of patient data and departmental performance.

Candidates should have a high school diploma, at least one year as a PSR, and good communication skills; bilingual