Bilingual Patient Services Specialist

The Institute for Family Health; Town of New Paltz (NY); On-site; USD 38,000 - 50,000; Full time

Job summary

The Institute for Family Health in New York State seeks a Call Center Clerk to support frontline patient communications under the supervision of the Practice Administrator and Nurse. This role involves routine clerical tasks, handling inquiries, and maintaining data accuracy.

You will perform data-related tasks, request medical records when needed, and manage a high volume of calls while identifying patient needs and offering solutions. Bilingual Spanish is a plus.

Qualifications

• High School Diploma or equivalent is required.
• Minimum of one year of customer service experience.
• Demonstrated typing skills for CRT input.
• Ability to accurately conduct and record a patient interview and collect clinical, demographic, and financial information.
• Ability to handle multiple priorities and stay calm under stress.
• Bi-lingual, Spanish preferred.

Responsibilities

• Ensure the integrity of the data.
• If needed, request patients' Medical Records.
• Manage a large amount of inbound and outbound calls.
• Identify customers' needs, clarify information, research issues and provide solutions or alternatives.

Skills

Customer service

Typing

Bilingual Spanish

Education

High School Diploma or equivalent

Job description

The Institute for Family Health in New York State seeks a Call Center Clerk to support frontline patient communications under the supervision of the Practice Administrator and Nurse. This role involves routine clerical tasks, handling inquiries, and maintaining data accuracy.

You will perform data-related tasks, request medical records when needed, and manage a high volume of calls while identifying patient needs and offering solutions. Bilingual Spanish is a plus.