PATIENT SERVICES REP - The Institute for Family Health at 17th St.

The Institute for Family Health; New York (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

The Institute for Family Health in New York seeks a front desk/registrar to support practice operations under the Practice Administrator. The role handles appointment scheduling, registration, billing data integrity, and cash collection, ensuring compliance with organizational policies.

The successful candidate will have high school diploma and at least one year of customer service experience, with bilingual Spanish preferred.

Qualifications

• High school diploma required; 1+ year customer service experience.
• Typing skills for CRT input.
• Ability to accurately conduct and record patient interviews.
• Bi-lingual, Spanish preferred.
• Ability to handle multiple priorities under stress.

Responsibilities

• Schedule patient appointments in Epic.
• Make reminder and no-show calls and provide schedule information.
• Print, schedule, and confirm appointments.
• Register patient clinical, demographic, and financial data in Epic.
• Maintain data integrity and collect cash from patients.
• Match cash collected to receipts; process payments.
• Retrieve patient charts from Medical Records as needed.

Skills

Customer service

Typing

Multitasking

Bilingual Spanish

Education

High School Diploma or equivalent

Tools

Epic system

Job description

Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash collection, appointment scheduling, registration/financial data, and integrity of billing including charge documents is cognizant of the philosophy, standards, objectives and policies of the Department and the Organization.

Requirements

• Schedules patient appointments in Epic system.
• Makes reminder and no-show calls and provides schedule information to the practice.
• Prints, schedules, and confirms appointments.
• Responsible for performing a complete registration of patient clinical, financial and demographic information into the Epic system.
• Responsible for the integrity of the data. Collects cash from patients for charges and co-payments.
• Completes all necessary documents for all payments accrued. Matches cash collected to receipts at end of session.
• Requests patient charts from Medical Records Department for distribution. Searches for missing charts before they are needed for clinic session, only as required.

Qualifications

• High School Diploma or equivalent required.
• Minimum of one (1) year customer service experience required.
• Demonstrated typing skills for CRT input required.
• Demonstrated ability to accurately conduct and record a patient interview, to obtain clinical, demographic, and financial information.
• Demonstrated ability to handle multiple priorities and to deal calmly with individuals under stress.
• Bi-lingual, Spanish preferred.

Equal Employment Opportunity/Affirmative Action

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.