Patient Services & Billing Coordinator

The Institute for Family Health; New York (NY); On-site; USD 35,000 - 48,000; Full time

Job summary

The Institute for Family Health in New York seeks a front desk/registrar to support practice operations under the Practice Administrator. The role handles appointment scheduling, registration, billing data integrity, and cash collection, ensuring compliance with organizational policies.

The successful candidate will have high school diploma and at least one year of customer service experience, with bilingual Spanish preferred.

Qualifications

• High school diploma required; 1+ year customer service experience.
• Typing skills for CRT input.
• Ability to accurately conduct and record patient interviews.
• Bi-lingual, Spanish preferred.
• Ability to handle multiple priorities under stress.

Responsibilities

• Schedule patient appointments in Epic.
• Make reminder and no-show calls and provide schedule information.
• Print, schedule, and confirm appointments.
• Register patient clinical, demographic, and financial data in Epic.
• Maintain data integrity and collect cash from patients.
• Match cash collected to receipts; process payments.
• Retrieve patient charts from Medical Records as needed.

Skills

Customer service

Typing

Multitasking

Bilingual Spanish

Education

High School Diploma or equivalent

Tools

Epic system

Job description

The Institute for Family Health in New York seeks a front desk/registrar to support practice operations under the Practice Administrator. The role handles appointment scheduling, registration, billing data integrity, and cash collection, ensuring compliance with organizational policies.

The successful candidate will have high school diploma and at least one year of customer service experience, with bilingual Spanish preferred.