LEAD PATIENT SERVICE REP - Mt. Hope

Kids for the Future; New York (NY); On-site; USD 26,000 - 36,000; Full time

Job summary

The Institute for Family Health in Bronx, NY, seeks a Lead Patient Service Representative to oversee PSR activities and ensure smooth clinic operations. Under the Practice Administrator's supervision, you will handle clerical duties, scheduling, billing data integrity, and cash collection while supervising staff and supporting the department’s goals.

A high school diploma, 1 year PSR experience, and Versys proficiency are required.

Qualifications

• High School diploma required; bachelor's preferred.
• At least 1 year of PSR experience.
• Proficient in Practice Management Systems (Versys).
• Strong leadership and scheduling abilities.

Responsibilities

• Perform routine clerical tasks and PSR scheduling.
• Manage cash collection and registration/financial data.
• Ensure billing data integrity and charge documents.
• Supervise all PSRs and train staff.
• Assist Practice Administrator with advanced duties.
• Maintain age-appropriate patient care standards.

Skills

Leadership

Supervisory

Scheduling

Interpersonal skills

Communication

Education

High School diploma

Bachelor's degree

Tools

Versys

Job description

• Location 130 West Tremont Ave,Bronx, NY, 10453,United States
• Base Pay $22.77 - $22.77 / Hour
• Job Category Lead Patient Service Representative
• Employee Type FT Non-Exempt
• Required Degree High school

Contact information

• Name HR
• Phone HR

Description

Under the supervision of the Practice Administrator, performs routine clerical duties and is responsible for cash
collection, appointment scheduling, registration/financial data and integrity of billing including charge documents
Is cognizant of the philosophy, standards, objectives, and policies of the Department and the Organization.

Requirements

• Demonstrates the ability to perform clinical/technical/service/administrative tasks.
• Prepares PSR schedules to ensure maximum coverage and provide a copy to the Practice Administrator and Assistant Practice Administrator (all PSR requests for leave time will continue to be submitted to Lead PSR; however they must be submitted to the Practice Administrator and Assistant Practice Administrator with a copy of the revised PSR schedule for final approval.
• Supervises all Patient Service Representatives in practice.
• Performs as office fax manager by ensuring that all incoming faxes are appropriately distributed including hospital admission updates sent on all call notes.
• Verifies daily work and ensures that corrections are made (on encounters and statistics) before forwarding the statistics to the Practice Administrator and Assistant Practice Administrator.
• Assists Practice Administrator and Assistant Practice Administrator with more advanced duties, when requested.
• Demonstrates the knowledge and skills necessary to provide care, based on physical, psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served in assigned area.
• Participates in the department's performance improvement activities.
• Trains PSRs in all aspects of their position
• Monitors the PSR's performance to ensure adherence to approved policies and procedures.
• Performs as PSR as required to fill-in for vacations, leave time, lunch hours, and to assist PSR's
• during heavy patient sessions, etc.
• Performs as office fax manager by ensuring that all incoming faxes are appropriately distributed,
• including hospital admission updates sent by Eric Spitzer and on call notes.
• Assists Practice Administrator and Assistant Practice Administrator with more advanced duties,
• when requested.
• Takes monthly supply inventories, and forwards information to Practice Administrator and Assistant
• Demonstrates the knowledge and skills necessary to provide care, based on physical,
• psychosocial, educational, safety, and related criteria, appropriate to the age of the patients served
• in assigned area.
• Reports problems and inconsistencies in individual PSR performance to Practice Administrator and
• Assistant Practice Administrator for further action.

Qualifications

• High School diploma required. Bachelors Degree preferred
• Minimum 1 year of work experience as a PSR
• Demonstrated proficiency with Practice Management Systems (Versys)
• Demonstrated leadership and supervisory skills
• Demonstrated organizing and scheduling skills.
• Excellent interpersonal, oral, and written communication skills.

The Institute for Family Health is an Equal Employment Opportunity Employer. This job summary is intended to be brief and may not list all the duties and functions required, however, it does highlight the essential requirements. Nothing outlined in this job summary is to be construed as an express or implied contract of employment.