Patient Access Representative Team Lead - (Holmdel)

usuro; Holmdel Township (NJ); On-site; USD 34,000 - 35,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

HSA / FSA

401(k) matching

Employee Assistance Program (EAP)

Job summary

U.S. Urology Partners seeks a Lead Patient Access Representative to supervise front-desk activities, train PARs, and manage scheduling for urology procedures. You will serve as a subject-matter expert on urology workflows and privacy compliance, handling sensitive patient interactions with discretion.

The role involves coaching, staffing oversight, and coordinating complex appointment templates while ensuring smooth patient flow and accurate prior authorizations in a fast-paced setting.

Qualifications

• High school diploma or equivalent required.
• Associate degree or higher preferred.
• 3–5 years of medical front-office experience preferred.
• Experience in urology, surgical specialty, or procedural practice strongly preferred.
• Lead or mentoring experience preferred.

Responsibilities

• Perform all Patient Access Representative duties including check-in/out, scheduling, insurance verification and patient payments.
• Train and onboard new PARs on front desk workflows, procedures and terminology.
• Provide real-time coaching on handling sensitive patient interactions and maintaining patient dignity.
• Build and maintain PAR schedules to ensure adequate front-desk coverage.
• Oversee daily front desk operations to ensure efficient patient flow for visits and procedures.
• Coordinate complex scheduling templates involving providers, procedure rooms, equipment and prep requirements.
• Support prior authorization workflows for imaging, procedures, and specialty medications.
• Identify and resolve operational bottlenecks such as delays and flow challenges.
• Uphold HIPAA compliance and privacy standards; support audits.

Skills

Emotional intelligence

Leadership

Coaching

Problem-solving

Front-desk workflows knowledge

Education

High school diploma or equivalent

Associate degree or higher preferred

Tools

EMR/EHR systems

Job description

Position Summary

The Lead Patient Access Representative (Lead PAR) performs all standard PAR duties while providing daily training, coaching, and scheduling support to the front-desk team. This role serves as a subject-matter expert in urology-specific workflows, including sensitive patient interactions, procedural scheduling, and insurance requirements, and acts as the first-line escalation point for PARs before an issue reaches the Practice Manager.

Essential Duties and Responsibilities

Patient Services & Front Desk

• Perform all Patient Access Representative duties, including check-in/check-out, scheduling of visits and procedures, insurance verification, and collection of patient payments.
• Provide compassionate, discreet service when supporting patients with sensitive urologic conditions.

Team Leadership & Training

• Serve as the front-line escalation resource for PARs on patient concerns, complex scheduling, or insurance questions.
• Train and onboard new PARs on front desk workflows, procedures, and terminology.
• Provide real-time coaching on handling sensitive patient interactions and maintaining patient dignity.

Scheduling & Staffing Support

• Build and maintain PAR schedules to ensure adequate front-desk coverage.
• Identify and flag staffing gaps or coverage risks to the Practice Manager, coordinating PTO requests with PM.

Operational Oversight

• Oversee daily front desk operations, ensuring efficient patient flow for both office visits and procedural schedules
• Coordinate complex scheduling templates involving providers, procedure rooms, equipment, and prep requirements
• Support prior authorization workflows for imaging, procedures, and specialty medications commonly used in urology
• Identify and resolve operational bottlenecks (e.g., procedure delays, patient flow challenges)

Compliance & Patient Experience

• Uphold HIPAA compliance and heightened privacy standards given the sensitive nature of urology care.
• Support audits involving registration, documentation, and billing accuracy.

Required Qualifications

High school diploma or equivalent required; associate degree or higher preferred.

Preferred Qualifications

• Three to five years of medical front-office experience preferred.
• Prior experience in urology, surgical specialty, or procedural practice strongly preferred.
• Previous lead or mentoring experience preferred.

Knowledge, Skills, and Abilities

• Working knowledge of urology procedures, terminology, and insurance/prior authorization requirements.
• High emotional intelligence and discretion in handling sensitive patient situations.
• Strong leadership, coaching, and problem-solving skills.
• Proficiency in EMR/EHR systems and scheduling platforms.

Physical Requirements and Work Environment

• Fast-paced specialty practice requiring frequent patient and staff interaction.
• Requires standing, sitting, and extended computer use.

Reporting Structure

Reports to: Practice Manager. Provides day-to-day training, coaching, and scheduling guidance to Patient Service Representatives. The Lead Patient Access Representative does not have authority to issue disciplinary action or make final hiring or termination decisions. The Lead Patient Access Representative may participate in candidate interviews and provide input to the Practice Manager, who retains ownership of the hiring decision.

Salary Range

The salary range for this role is $24.50-25.50

What We are Offer You

• Compassion
  Make Someone's Day
• Collaboration
  Achieve Possibilities Together
• Respect
  Treat people with dignity
• Accountability
  Do the right thing

Beyond competitive compensation, our well-rounded benefits package includes a range of comprehensive medical, dental and vision plans, HSA / FSA, 401(k) matching, an Employee Assistance Program (EAP) and more.

About US Urology Partners

U.S. Urology Partners is one of the nation's largest independent providers of urology and related specialty services, including general urology, surgical procedures, advanced cancer treatment, and other ancillary services. Through Central Ohio Urology Group, Associated Medical Professionals of NY, Urology of Indiana, and Florida Urology Center, the U.S. Urology Partners clinical network now consists of more than 50 offices throughout the East Coast and Midwest, including a state-of-the-art, urology-specific ambulatory surgery center that is one of the first in the country to offer robotic surgery. U.S. Urology Partners was formed to support urology practices through an experienced team of healthcare executives and resources, while serving as a platform upon which NMS Capital is building a leading provider of urological services through an acquisition strategy.

U.S. Urology Partners is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or