Lead Passenger Service & Ramp Operations

Trego Dugan Aviation Of Grand Island Inc; Nashville (TN); On-site; USD 52,000 - 76,000; Full time

Job summary

Trego Dugan Aviation Of Grand Island Inc. in Nashville, TN, seeks a Supervisor Passenger Service Operations to manage daily passenger service and ramp activities. You will lead a shift, direct Agents, and ensure compliance with FAA/TSA rules while maintaining top customer service standards.

The role requires coordinating with airline personnel, TSA, and station management, and training staff. The position offers a full-time schedule with variable hours to align with flight operations.

Qualifications

• Requires 1+ year in aviation; at least 6 months as Airline Service Agent.
• Strong customer service focus and professional communication.
• Ability to lead a shift and train agents.
• Familiarity with FAA/TSA regulations and airline rules.
• Willingness to work flexible hours including nights and weekends.
• Physical ability to perform demanding duties.

Responsibilities

• Plan, organize, and direct daily passenger service and ramp operations.
• Direct and train assigned Agents; maintain training records.
• Coordinate with TSA, air carrier personnel, and station managers.
• Update MUFIDS and prepare reports on service activities.
• Assist with equipment operation and maintenance as needed.
• Handle billing, payments, and supply orders as required.

Skills

Leadership

Communication

Customer service

Training

Team coordination

Safety compliance

Problem solving

Tools

MUFIDS

Job description

Trego Dugan Aviation Of Grand Island Inc. in Nashville, TN, seeks a Supervisor Passenger Service Operations to manage daily passenger service and ramp activities. You will lead a shift, direct Agents, and ensure compliance with FAA/TSA rules while maintaining top customer service standards.

The role requires coordinating with airline personnel, TSA, and station management, and training staff. The position offers a full-time schedule with variable hours to align with flight operations.