Lead Passenger Service Operations Supervisor

Trego-Dugan Aviation Inc; Fort Wayne, Northern (IN, KY); Hybrid; USD 52,000 - 68,000; Full time

Job summary

Trego-Dugan Aviation Inc in Fort Wayne, IN seeks a Supervisor Passenger Service Operations to lead a shift of agents serving airlines and charter aircraft. The role emphasizes customer service, integrity, professionalism, and effective communication while guiding daily operations.

The position requires open availability to nights, weekends, and holidays, with hours varying by flight schedules. Candidates should have at least one year in aviation, a valid driver's license, and the ability to pass

Qualifications

• Requires 1 year of aviation industry experience.
• Ability to work nights, weekends, and holidays.
• Must have valid driver’s license and pass background check.
• Familiarity with FAA/TSA regulations is preferred.

Responsibilities

• Directs and trains assigned Agents on daily operations.
• Oversees passenger check-in, baggage transfers, and ramp services.
• Coordinates with air carrier personnel and TSA for shift operations.
• Ensures compliance with FAA/TSA regulations and company policies.
• Maintains training records and safety compliance.
• Prepares verbal and written reports on service activities.

Skills

Leadership

Customer service

Communication skills

Team coordination

Scheduling flexibility

Job description

Trego-Dugan Aviation Inc in Fort Wayne, IN seeks a Supervisor Passenger Service Operations to lead a shift of agents serving airlines and charter aircraft. The role emphasizes customer service, integrity, professionalism, and effective communication while guiding daily operations.

The position requires open availability to nights, weekends, and holidays, with hours varying by flight schedules. Candidates should have at least one year in aviation, a valid driver's license, and the ability to pass