Lead Passenger Experience Supervisor

Worldwide Flight Services; Las Vegas (NV); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

DailyPay access

On-the-spot awards

Multiple medical care options

Travel discounts

Pet insurance

Discount shopping

Wellness programs

401k program

Internal mobility opportunities

Job summary

Worldwide Flight Services Lead Agent Passenger Services in Las Vegas, NV guides a team of passenger service agents to deliver safe, efficient, and customer-focused service. You will assign, schedule, and monitor daily work, and lead crew briefings to ensure smooth operations.

You will monitor performance, provide on-the-job training, and escalate issues to management while maintaining compliance with company policies and site security requirements. Weekend and holiday availability is required.

Qualifications

• High school diploma or GED required.
• Previous operational experience preferred, especially in Passenger Service.
• Demonstrates leadership, initiative, and sound judgment.
• Ability to work weekends, holidays, and days off.
• Must read, write, speak, and understand English.

Responsibilities

• Guide and support passenger service agents in delivering safe, efficient, and customer-focused service.
• Assign, schedule, and monitor daily work to ensure timely and accurate completion.
• Demonstrate proper work methods and conduct on-the-job training.
• Lead crew meetings and communicate new or revised operational procedures.
• Observe and analyze work methods, providing feedback and escalating issues to management.
• Assist management with effective use of tools, equipment, and materials.
• Ensure compliance with company policies, safety standards, and site security procedures.
• Monitor staff, contractors, and visitors, reporting breaches or concerns as required.
• Provide leadership and guidance without administering discipline or discharge authority.

Skills

Team leadership

Customer service

Communication skills

English proficiency

Training

Observation and escalation

Education

HS Diploma or GED

Job description

Worldwide Flight Services Lead Agent Passenger Services in Las Vegas, NV guides a team of passenger service agents to deliver safe, efficient, and customer-focused service. You will assign, schedule, and monitor daily work, and lead crew briefings to ensure smooth operations.

You will monitor performance, provide on-the-job training, and escalate issues to management while maintaining compliance with company policies and site security requirements. Weekend and holiday availability is required.