Airport Operations Lead & Team Supervisor

Maximus Global Services; Las Vegas (NV); On-site; USD 17,000 - 24,000; Full time

Job summary

Maximus Global Services seeks a Lead Agent (Operations) to support the supervisor in managing security agents, wheelchair agents, skycaps, and porters at Las Vegas, NV. You will help ensure staffing coverage, monitor operations, and coordinate services requested by airlines.

The role requires strong communication and leadership abilities, with a background in customer service in an airport setting. This is a full-time or part-time position in a professional airport environment.

Qualifications

• High school diploma or GED required.
• 1–2 years of customer service experience at an airport or similar entity.
• Must be able to read, write and speak English.

Responsibilities

• Monitor timely and satisfactory completion of work assignments per company and client policies.
• Review daily schedules and assign breaks as needed.
• Have all necessary information for flight times and services requested.
• Ensure staff follow security procedures for TSA, CBP, and airport entities.
• Follow up on client requests (airlines and passengers).
• Report issues related to staff to supervisor (tardiness, absenteeism, performance, conduct).
• Conduct on-the-job training for staff.
• Ensure wheelchairs are accounted for and placed at assigned locations.
• Demonstrate teamwork, stress management, ethical conduct, communication, customer service, and leadership.

Skills

Security procedures

Leadership

Customer service

Communication

Education

High school diploma or GED

Job description

Maximus Global Services seeks a Lead Agent (Operations) to support the supervisor in managing security agents, wheelchair agents, skycaps, and porters at Las Vegas, NV. You will help ensure staffing coverage, monitor operations, and coordinate services requested by airlines.

The role requires strong communication and leadership abilities, with a background in customer service in an airport setting. This is a full-time or part-time position in a professional airport environment.