Lead Retail Guide — Outdoor Gear & Team Leadership

The-Orvis-Company-7; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical coverage

Vision coverage

Dental coverage

Monthly Team Incentive Program

Employer Matched 401(k)

Paid time off

Holiday pay

Associate discount

Travel credits with Orvis Adventures

Fly Rod loaner program

Job summary

Orvis in Houston is seeking a dynamic Lead Retail Guide who embraces the outdoor lifestyle and excels at outfitting customers for great adventures. You will work with the Store Manager to create a welcoming store atmosphere and guide the sales team to deliver exceptional service.

If you are energetic, customer‑focused, and ready to lead on the sales floor, this is the role for you. Apply to join a brand that values passion, learning, and teamwork.

Qualifications

• Friendly and inviting personality with strong customer focus.
• Ability to engage customers and suggest products authentically.
• Confidence in coaching selling opportunities and developing the team.
• Strong computer skills and ability to learn business programs.
• Reliable to open/close the store and uphold safety policies.

Responsibilities

• Create a store atmosphere that is welcoming and inclusive
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Set the tone for your team to consistently deliver an exceptional customer experience
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

Skills

Customer relations

Coaching sales

Merchandising

Tech literacy

Problem solving

Reliability

Leadership

Safety awareness

Store operations

Physical stamina

Job description

At Orvis, our Sales Associates are front line Retail Guides—inspiring, outfitting, and guiding customers on their outdoor adventures.

Orvis is where passion and a career meet.

Seeking a dynamic LEAD RETAIL GUIDE who appreciates the outdoor lifestyle and enjoys outfitting customers for great adventures. Working alongside the Store Manager, you will:

• Create a store atmosphere that is welcoming and inclusive
• Serve as a brand ambassador and lead by example in a fast-paced retail environment
• Set the tone for your team to consistently deliver an exceptional customer experience
• Demonstrate our core values of surprising and delighting our customer, taking pride in our product, and protecting what we love

WE’RE LOOKING FOR:

• Friendly and inviting personality, ability to build relationships, demonstrate care for customers and co-workers, and create a fun and energetic store vibe
• Ability to engage customers and to suggest product in an authentic and helpful manner
• Confidence in observing and coaching selling opportunities to develop the team
• Strong computer skills; ability to learn and apply business programs and assist others
• Ability to solve problems for customers and associates, handling ambiguity with sound judgment
• Reliability and responsibility to open and close the store
• Creativity and visual merchandising skills are a plus
• Ability to reach, move, and handle merchandise, reaching high and crouching low, lifting up to 30 pounds, and the stamina to execute floor sets
• Ability to lead the sales floor for extended periods of time
• Maintain a safe, clean and orderly workspace by following all safety policies and procedures

WHAT WE OFFER:

We offer a retail career experience like no other. To be at their best, we recognize that our Retail Guides need time to recharge and connect with nature. We believe in ensuring a great work/life balance, maintaining store operating hours that focus on our most productive periods,and offering a comprehensive benefits package including:

• Medical, vision, and dental coverage
• Monthly Team Incentive Program
• Employer Matched 401(k) savings plan
• Paid time off and holiday pay
• Generous associate discount, and opportunities to earn travel credits in partnership with Orvis Adventures - Travel Division
• Fly Rod loaner program

This position is eligible formonthly incentives, based on the business unit achieving key targets.

Orvis is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other status protected by applicable law.

For information about how Orvis collects and uses personal information from California applicants, please review our California Applicant Privacy Notice:https://www.orvis.com/california-applicant-notice.html