Lead Outbound Telesales Supervisor - B2B Growth

Charter Communications; Holly Springs (SC); On-site; USD 70,000 - 95,000; Full time

Job summary

Charter Communications is seeking a Supervisor, Outbound Business Telesales to lead a high-performing team in a fast-paced call center environment. You will coach reps, set clear goals, and drive achievement of ambitious sales targets while expanding product bundling and customer reach.

You will guide recruitment, training, and performance management, monitor daily operations, and collaborate across departments to optimize campaigns and customer experience.

Qualifications

• Bachelor's degree in marketing, business, or related field or equivalent experience.
• 2+ years sales experience in MSO/telecommunications.
• 2+ years management experience in a business-to-business sales environment.
• Experience with call center sales processes and related ops.

Responsibilities

• Develop outbound lead strategies to maximize contact rates and drive new customer acquisitions.
• Coach and motivate telesales reps to meet and exceed sales quotas.
• Monitor operations, attendance, escalations and performance issues.
• Analyze data and reports to optimize campaigns and department results.
• Support recruitment, training and retention of skilled telesales staff.
• Oversee rollout of new products and campaigns with SMEs.
• Collaborate with other departments to improve processes and outcomes.

Skills

English proficiency

Team leadership

Sales leadership

CRM & call center tech

Multi-tasking

Flexible schedules

Education

Bachelor's degree or equiv experience

Tools

ICOMS

CSG

ATLAS

Salesforce

Job description

Charter Communications is seeking a Supervisor, Outbound Business Telesales to lead a high-performing team in a fast-paced call center environment. You will coach reps, set clear goals, and drive achievement of ambitious sales targets while expanding product bundling and customer reach.

You will guide recruitment, training, and performance management, monitor daily operations, and collaborate across departments to optimize campaigns and customer experience.