Lead Operations Support Specialist

ATI Health; Austin (TX); On-site; USD 55,000 - 85,000; Full time

Job summary

ATI Health is seeking a Lead Operations Support Specialist to oversee onboarding and mentoring of Operations Support Specialists across the district. The role includes traveling to clinics to train OSSs, coordinating onboarding cohorts, and supporting district projects as needed.

Candidate must be mobile in market and capable of performing OSS duties in clinics. The position requires a high school diploma or GED, with preferred associate degree in healthcare or related sciences.

Qualifications

• Proficient in exercise form/instruction.
• Proficient in patient scheduling.
• Proficient in patient intake.
• Strong customer service and communication skills.
• Emerging problem-solving capabilities to address patient/customer and operational needs.
• Ability to assist patients with insurance related questions and direct them to the appropriate resource.
• Coaches, trains and mentors OSS I & IIs.
• Adaptable and agile to support key Operations initiatives.

Responsibilities

• Onboard, train and mentor OSSs across the district.
• Lead onboarding training for cohorts and may train multiple OSSs at once.
• Travel to clinics to train OSSs as needed.
• Assist with district/regional projects.
• Perform OSS duties in clinics when required.

Skills

Exercise instruction

Patient scheduling

Patient intake

Customer service

Problem solving

Insurance questions

Mentoring OSS I & IIs

Adaptability

Education

High school diploma or GED

Associate’s degree in Health care or core sciences

Job description

Overview

The Lead Operations Support Specialist (Lead OSS) is responsible for onboarding, training and mentoring Operations Support Specialists (OSSs) across the district. The Lead OSS will lead onboarding training for cohorts which may include multiple OSSs at one time. The Lead OSS will also travel to multiple clinics to train other OSSs as needed. Other responsibilities for this role include assisting with other projects throughout the district and/or region as needed. Must be mobile in market.

Responsibilities

• Train new OSSs on patient care support such as exercises, patient scheduling, patient intake and co-pay collection. Train on reporting requirements and clinic cleanliness protocols.

• Mentor OSSs and be go-to support in district for questions with patient processes and patient support. Train OSSs on new processes and workflows, and re-train OSSs as directed by the Clinic Director or District Director.

• Collaborate with Clinic Directors to Coordinate district rehab staffing assignments to meet labor needs.

• Perform OSS duties in the clinic as needed

• Assist in district or regional projects as needed

Qualifications

You must be 18+ years old to apply

Minimum Education

Required:

• High school diploma or GED

Preferred:

• Associate’s degree in Health care or core sciences

Minimum Experience

Required:

• 2 or more years as a PT Aide or technician and/or administrative healthcare setting; or
• 2 or more years in sports performance/training

Preferred:

• Basic clinical assessment and differential diagnosis

Knowledge Skills and Abilities

• Proficient in exercise form/instruction

• Proficient in patient scheduling

• Proficient in patient intake

• Strong customer service skills and communication skills

• Emerging problem-solving capabilities to address patient/customer and operational needs

• Ability to assist patients with insurance related questions and direct them to the appropriate resource if necessary

• Coaches, trains and mentors OSS I & IIs

• Adaptable and agile to support key Operations initiatives

Virtual Employee?

No

Location/Org Data : Dept Number

7619

Job Locations

US-TX-Austin

Job Category

Outpatient Rehab - Clinical Support Staff

Pay Class

Full Time