Lead Operations Support Specialist

ATI Health; Las Vegas (NV); On-site; USD 24,493 - 29,508; Full time

Job summary

A healthcare provider in Las Vegas is seeking a Lead Operations Support Specialist to oversee onboarding and training of Operations Support Specialists. The role involves mentoring OSSs, training on patient care tasks, and collaborating with clinic management. Candidates should have a high school diploma or GED, with preferred education in healthcare. Relevant experience in healthcare support or sports training is required, along with proficiency in patient scheduling and customer service skills. The position offers $17.78-$21.42 per hour.

Qualifications

• 2+ years as a PT Aide or technician in an administrative healthcare setting.
• 2+ years in sports performance/training.
• Basic clinical assessment and differential diagnosis.

Responsibilities

• Train new OSSs on patient care support including exercises and scheduling.
• Mentor OSSs and provide support with patient processes.
• Collaborate with Clinic Directors on staffing assignments.
• Perform OSS duties in the clinic as needed.
• Assist in district or regional projects.

Skills

Proficient in exercise form/instruction

Proficient in patient scheduling

Proficient in patient intake

Strong customer service skills

Emerging problem-solving capabilities

Ability to assist patients with insurance questions

Coaches, trains and mentors OSS I & IIs

Adaptable and agile

Education

High school diploma or GED

Associate’s degree in Health care or core sciences

Job description

Overview

The Lead Operations Support Specialist (Lead OSS) is responsible for onboarding, training and mentoring Operations Support Specialists (OSSs) across the district. The Lead OSS will lead onboarding training for cohorts which may include multiple OSSs at one time. The Lead OSS will also travel to multiple clinics to train other OSSs as needed. Other responsibilities for this role include assisting with other projects throughout the district and/or region as needed. Must be mobile in market.

Responsibilities

• Train new OSSs on patient care support such as exercises, patient scheduling, patient intake and co-pay collection. Train on reporting requirements and clinic cleanliness protocols.
• Mentor OSSs and be go-to support in district for questions with patient processes and patient support. Train OSSs on new processes and workflows, and re-train OSSs as directed by the Clinic Director or District Director.
• Collaborate with Clinic Directors to Coordinate district rehab staffing assignments to meet labor needs.
• Perform OSS duties in the clinic as needed
• Assist in district or regional projects as needed

Qualifications

Minimum Education

Required

• High school diploma or GED

Preferred

• Associate’s degree in Health care or core sciences

Minimum Experience

Required

• 2 or more years as a PT Aide or technician and/or administrative healthcare setting; or
• 2 or more years in sports performance/training

Preferred

• Basic clinical assessment and differential diagnosis

Knowledge Skills and Abilities

• Proficient in exercise form/instruction
• Proficient in patient scheduling
• Proficient in patient intake
• Strong customer service skills and communication skills
• Emerging problem-solving capabilities to address patient/customer and operational needs
• Ability to assist patients with insurance related questions and direct them to the appropriate resource if necessary
• Coaches, trains and mentors OSS I & IIs
• Adaptable and agile to support key Operations initiatives

Virtual Employee?

No

Salary Range

$17.78-$21.42 per hour