Lead Operations Support Specialist

ATI Health; Mesa (AZ); On-site; USD 40,000 - 60,000; Full time

Job summary

ATI Health is seeking a Lead Operations Support Specialist in Mesa, Arizona, focused on onboarding, training, and mentoring Operations Support Specialists. This role involves leading training for multiple OSSs and assisting in various district projects.

The ideal candidate will have experience in healthcare settings and possess excellent customer service skills. Key responsibilities include training OSSs on patient care support and coordinating staffing needs across clinics. Join us for a rewarding career supporting patient care!

Qualifications

• You must be 18+ years old to apply.
• 2 or more years as a PT Aide or technician and/or administrative healthcare setting.
• 2 or more years in sports performance/training.

Responsibilities

• Train new OSSs on patient care support.
• Mentor OSSs and support district operations.
• Coordinate district rehab staffing assignments.
• Perform OSS duties in the clinic as needed.
• Assist in district or regional projects.

Skills

Proficient in exercise form/instruction

Proficient in patient scheduling

Proficient in patient intake

Strong customer service skills

Emerging problem-solving capabilities

Coaches, trains and mentors OSS I & IIs

Adaptable and agile

Education

High school diploma or GED

Associate’s degree in Health care or core sciences

Job description

Overview

The Lead Operations Support Specialist (Lead OSS) is responsible for onboarding, training and mentoring Operations Support Specialists (OSSs) across the district. The Lead OSS will lead onboarding training for cohorts which may include multiple OSSs at one time. The Lead OSS will also travel to multiple clinics to train other OSSs as needed. Other responsibilities for this role include assisting with other projects throughout the district and/or region as needed. Must be mobile in market.

Responsibilities

• Train new OSSs on patient care support such as exercises, patient scheduling, patient intake and co-pay collection. Train on reporting requirements and clinic cleanliness protocols.
• Mentor OSSs and be go-to support in district for questions with patient processes and patient support. Train OSSs on new processes and workflows, and re-train OSSs as directed by the Clinic Director or District Director.
• Collaborate with Clinic Directors to coordinate district rehab staffing assignments to meet labor needs.
• Perform OSS duties in the clinic as needed
• Assist in district or regional projects as needed

Qualifications

You must be 18+ years old to apply

Minimum Education

• High school diploma or GED

Preferred Education

• Associate’s degree in Health care or core sciences

Minimum Experience

• 2 or more years as a PT Aide or technician and/or administrative healthcare setting; or
• 2 or more years in sports performance/training

Preferred Experience

• Basic clinical assessment and differential diagnosis

Knowledge, Skills and Abilities

• Proficient in exercise form/instruction
• Proficient in patient scheduling
• Proficient in patient intake
• Strong customer service skills and communication skills
• Emerging problem-solving capabilities to address patient/customer and operational needs
• Ability to assist patients with insurance related questions and direct them to the appropriate resource if necessary
• Coaches, trains and mentors OSS I & IIs
• Adaptable and agile to support key Operations initiatives