Lead Operations Support Specialist

Ati-Physical-Therapy; Austin (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

Ati-Physical-Therapy seeks a Lead Operations Support Specialist to oversee onboarding and training for Operations Support Specialists across the district. The role includes mentoring teams, traveling to clinics to deliver training, and coordinating patient care workflows with Clinic and District Directors.

The Lead OSS will also participate in district or regional projects and may perform OSS duties in clinics as needed, prioritizing mobility within the market and strong patient support skills.

Qualifications

• High school diploma or GED required.
• Associate’s degree preferred in healthcare or core sciences.

Responsibilities

• Lead onboarding training for OSSs across the district.
• Mentor OSSs and be the go-to support for patient processes and operations.
• Travel to multiple clinics to train OSSs as needed.
• Collaborate with Clinic Directors to coordinate staffing.
• Assist in district or regional projects as needed.
• Perform OSS duties in clinics when required.

Skills

Exercise instruction

Patient scheduling

Patient intake

Customer service

Communication

Problem solving

Insurance questions

Coaching & mentoring OSS I & II

Education

High school diploma or GED

Associate’s degree in Healthcare or core sciences

Job description

Overview

The Lead Operations Support Specialist (Lead OSS) is responsible for onboarding, training and mentoring Operations Support Specialists (OSSs) across the district. The Lead OSS will lead onboarding training for cohorts which may include multiple OSSs at one time. The Lead OSS will also travel to multiple clinics to train other OSSs as needed. Other responsibilities for this role include assisting with other projects throughout the district and/or region as needed. Must be mobile in market.

Responsibilities

• Train new OSSs on patient care support such as exercises, patient scheduling, patient intake and co-pay collection. Train on reporting requirements and clinic cleanliness protocols.
• Mentor OSSs and be go-to support in district for questions with patient processes and patient support. Train OSSs on new processes and workflows, and re-train OSSs as directed by the Clinic Director or District Director.
• Collaborate with Clinic Directors to Coordinate district rehab staffing assignments to meet labor needs.
• Perform OSS duties in the clinic as needed
• Assist in district or regional projects as needed

Qualifications

**You must be 18+ years old to apply**

Minimum Education

Required:

• High school diploma or GED

Preferred:

• Associate’s degree in Health care or core sciences

Minimum Experience

Required:

• 2 or more years as a PT Aide or technician and/or administrative healthcare setting; or
• 2 or more years in sports performance/training

Preferred:

• Basic clinical assessment and differential diagnosis

Knowledge Skills and Abilities

• Proficient in exercise form/instruction
• Proficient in patient scheduling
• Proficient in patient intake
• Strong customer service skills and communication skills
• Emerging problem-solving capabilities to address patient/customer and operational needs
• Ability to assist patients with insurance related questions and direct them to the appropriate resource if necessary
• Coaches, trains and mentors OSS I & IIs
• Adaptable and agile to support key Operations initiatives

Virtual Employee?

No

Location/Org Data : Dept Number

7619