Lead Physical Therapy Aide

ATI Physical Therapy; Illinois; On-site; USD 36,000 - 51,000; Full time

Job summary

ATI Physical Therapy is seeking a Lead Operations Support Specialist (Lead OSS) to onboard, train, and mentor OSS staff across the district. The role requires travel to clinics in the market and participation in district projects as needed.

Responsibilities include training OSSs on patient care support, scheduling, and co‑pay collection, while collaborating with Clinic Directors to meet staffing needs. Strong customer service and communication skills are essential.

Qualifications

• Must be 18+ years old to apply.
• High school diploma or GED required, associate degree preferred.
• 2+ years as PT Aide/technician or admin healthcare setting; or 2+ years in sports performance/training.
• Experience with patient scheduling, insurance questions, and clinic processes is desirable.
• Strong customer service and communication abilities; ability to train and mentor others.

Responsibilities

• Train new OSSs on patient care support, scheduling, intake and co‑pay collection.
• Mentor OSSs and be go‑to support for patient processes and operations.
• Coordinate district rehab staffing with Clinic Directors.
• Perform OSS duties in clinics as needed.
• Assist in district or regional projects as needed.

Skills

Exercise instruction

Patient scheduling

Patient intake

Communication skills

Problem solving

Education

High school diploma or GED

Associate’s degree in Health care or core sciences

Job description

Overview

The Lead Operations Support Specialist (Lead OSS) is responsible for onboarding, training and mentoring Operations Support Specialists (OSSs) across the district. The Lead OSS will lead onboarding training for cohorts that may include multiple OSSs at one time. The Lead OSS will also travel to multiple clinics to train other OSSs as needed. Other responsibilities for this role include assisting with other projects throughout the district and/or region as needed. Must be mobile in market.

Responsibilities

• Train new OSSs on patient care support such as exercises, patient scheduling, patient intake and co‑pay collection. Train on reporting requirements and clinic cleanliness protocols.
• Mentor OSSs and be go‑to support in district for questions with patient processes and patient support. Train OSSs on new processes and workflows, and re‑train OSSs as directed by the Clinic Director or District Director.
• Collaborate with Clinic Directors to coordinate district rehab staffing assignments to meet labor needs.
• Perform OSS duties in the clinic as needed.
• Assist in district or regional projects as needed.

Qualifications

You must be 18+ years old to apply.

Minimum Education

• High school diploma or GED

Preferred Education

• Associate’s degree in Health care or core sciences

Minimum Experience

• 2 or more years as a PT Aide or technician and/or administrative healthcare setting; or
• 2 or more years in sports performance/training

Preferred Experience

• Basic clinical assessment and differential diagnosis

Knowledge, Skills, and Abilities

• Proficient in exercise form/instruction
• Proficient in patient scheduling
• Proficient in patient intake
• Strong customer service skills and communication skills
• Emerging problem‑solving capabilities to address patient/customer and operational needs
• Ability to assist patients with insurance related questions and direct them to the appropriate resource if necessary
• Coaches, trains and mentors OSS I & IIs
• Adaptable and agile to support key Operations initiatives

Other Information

Virtual Employee? No

Salary Range: $17.50 – $24.58 per hour

Location: US‑IL

Job Category: Outpatient Rehab - Clinical Support Staff

Pay Class: Full Time