Lead Office & AR/AP Manager – Restoration

Servpro-Industries-1; Salem (MA); On-site; USD 70,000 - 85,000; Full time

Benefits offered by this job

Health insurance

Opportunity for advancement

Paid time off

Profit sharing

Training & development

Vision insurance

401(k)

401(k) matching

Competitive salary

Dental insurance

Job summary

Servpro North Shore is seeking an Office Manager to lead daily office operations and act as the central point of contact for customers, adjusters, crews, and vendors. You will supervise a 5-7 person team and ensure complete, accurate job files from first contact through final payment.

You will coordinate with insurers and TPAs, support HR onboarding, and maintain vehicle, insurance, and vendor records. The role emphasizes cash flow, collections, and KPI reporting in a fast-paced restoration

Qualifications

• 3+ years of office management or senior administrative experience in a fast-paced, service-based business.
• Hands-on experience with accounts receivable and accounts payable, including collections and aging management.
• Experience supervising or leading staff.
• Excellent team performance management and leadership experience.
• Strong organization; you can manage dozens of open files at once without letting any slip.
• Confidence working with insurance adjusters, customers, and field crews under pressure.
• Proficiency with QBO accounting software and Microsoft Office.
• Discretion with sensitive financial and employee information.
• History of managing multiple KPIs to successful levels.

Responsibilities

• Run daily office operations and act as the central point of contact for customers, adjusters, crews, and vendors.
• Manage a team of 5-7 employees.
• Keep job files complete and accurate from first call through final payment: photos, moisture logs, signed authorizations, estimates, and invoices.
• Coordinate with insurance carriers, adjusters, and third-party administrators so documentation meets program requirements and claims don’t stall.
• Support HR administration, including onboarding paperwork, employee records, certifications, and policy acknowledgments.
• Manage vehicle, insurance, and compliance records, along with vendor accounts and office supplies.
• Deliver weekly reporting on collections, cash flow, job flow, job audits, and KPIs.

Skills

Office management

Leadership

Accounts receivable

Accounts payable

HR administration

Customer coordination

Education

Associate or Bachelor's degree in accounting/business

Tools

Microsoft Office

QBO (QuickBooks Online)

Job description

Servpro North Shore is seeking an Office Manager to lead daily office operations and act as the central point of contact for customers, adjusters, crews, and vendors. You will supervise a 5-7 person team and ensure complete, accurate job files from first contact through final payment.

You will coordinate with insurers and TPAs, support HR onboarding, and maintain vehicle, insurance, and vendor records. The role emphasizes cash flow, collections, and KPI reporting in a fast-paced restoration